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  1. US
  2. IL
  3. Chicago
SERVPRO of Downtown Chicago / West Loop / Bucktown / Greektown

SERVPRO of Downtown Chicago / West Loop / Bucktown / Greektown

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1016 W Jackson Blvd #320, Chicago, IL 60607, USA Get Directions
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ABOUT   Services Excellence Summary

Al Zubricki, Anthony Zubricki, and the staff at SERVPRO of Downtown Chicago / West Loop / Bucktown / Greektown are devoted to providing all of the restoration, mitigation, and construction services needed by the Chicago area. SERVPRO of West Loop/Bucktown/Greektown includes fire, smoke, and water cleanup and restoration. Our team also has the experience and ability to handle mold and mildew mitigation. SERVPRO of West Loop/Bucktown/Greektown additionally offers construction services to restore your home or company to pre-damage conditions. SERVPRO of West Loop/Bucktown/Greektown Analysts Chicago citizens experience tension and anxiety as a result of property damage. SERVPRO of West Loop/Bucktown/Greektown wants to prevent your daily activities from being interrupted, making the situation as if it never happened. Having a well-trained team that can respond quickly to emergencies is critical to property restoration. Our specialists are trained to restore property damage, and our team continuously undergoes comprehensive training in the SERVPRO corporate training center. Regular IICRC industry certification keeps our staff up to date on the latest technologies and advances. SERVPRO of West Loop/Bucktown/Greektown and our nationwide network of certified franchises can handle any size disaster. Nothing is off-limits for SERVPRO of West Loop/Bucktown/Greektown. Our seasoned technicians are experienced in all types of property damage.

 

SUMMARY   Reviews Summary

The reviews express overwhelming satisfaction with the efficiency, communication, professionalism, thoroughness, and cleanliness of the SERVPRO teams led by Carlos, Hector, and others. They handled diverse incidents like pipe bursts, fire sprinkler soaking and water heater failures with expertise and tenderness. The surprise mold remediation in the basement and a team lead by Hector is appreciated. Many customers even mention their selfless actions to protect the impacted property. The cleaning of water damage is said to be thorough, and the repair is as if the event never occurred. The numerous positive notes and recommendations believe me to suggest the SERVPRO's competency and customer service excellence. Customers truly appreciated the hardworking and diligent teams due to their professionalism and successful work and the friendly and grateful employee demeanor. The customers highly praise Hector's team and Carlos for their outstanding efforts and recommend the teams to anyone with service needs.

 

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Emily left a 1 star review
★☆☆☆☆
On TrustAnalytica
Aug 11
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Pros & Cons

PROS
recommend (5)
good communicati ... (2)
highly recommend ... (2)
on time (2)
recommended (2)
great service (2)
good people (2)
very professiona ... (2)
highly recommend ... (1)
extremely profes ... (1)
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Cons
disappointing (1)

SERVPRO of Downtown Chicago / West Loop / Bucktown / Greektown Reviews: 16. Average Rating: 4.5

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I had just about the absolute worst service from this company. The first appointment I had someone came and gave me an estimate of $2000 to $3000. So I scheduled their services. On the day they were supposed to show up for their services they tried to cancel on me. When they finally did show up there were 2 hours late. My wife and I told them we put everything we would like to save against the wall. And we threw out most of the stuff since the first appointment because the guy advised us if we threw a lot away it would cost less then the $2000- $3000. We told them if they had any questions to please ask before throwing stuff out because a lot of it had sentimental value. Serve pro took half of my save stuff. Items that were not damaged at all. When they were finished with their services. According to them cleaning to industry standards. My basement still had Mold rotting wood and dirt everywhere. Not just a little bit..piles of it. They also cleaned out their machines in my basement sink leaving all of their debris an inch thick i had to dig out. Another place they cleaned out their machines is in my garden beds. Where I grow vegetables. And along the side of my house. They pushed my washing machine so hard against my water pipe they pinch the cord splitting it. Also charged me for disconnecting and reconnecting the washer and dryer which they did no such thing they were never even moved except being pushed back a few inches and were not cleaned behind or under. I called them to ask if they were finished cleaning. They said yes they were leaving the dehumidifiers there for several days and they would be back to pick them up. Never stating that they were going to come and check on them. I tried to tell them that I was unsatisfied with the work and I would like them to come pick up their machines because they did not do the job I hired them for. After they came and picked up their machines I have not had communication with them for almost 2 weeks. Their machines were here being used from 9pm- 2pm the next day. I asked the night before they be picked up. And they charged me for 24 hrs of use. They refused to answer any questions about why they did not clean my basement as I hired them too. Just kept telling Mr it was to industry standards. Fast forward to today. I received a bill for almost $7000. They still are refusing to take my phone calls or emails or text messages. Also refusing to return my stolen items. Now instead of one disaster I am going through 2.
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Emily left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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