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  2. IN
  3. Indianapolis
Enterprise Truck Rental

Enterprise Truck Rental

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7111 W Washington St, Indianapolis, IN 46241, USA Get Directions
4.2
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ABOUT   Services Excellence Summary

Seasonal requirements and projects can be fulfilled in rental companies that provide box truck or pickup trucks, and cargo vans. Enterprise Truck Rental offers a wide range of vehicles for short-term or long-term rental. Rent vehicles per day, week, or month to suit your time frame. Commercially designed 3/4-ton to 1-ton pickups, cargo vans, stakebed and straight trucks, all 16"-26" are offered. Our commitment is to satisfy our customers' requirements. We offer free pickup and 24-hour Roadside Assistance, as part of our customer service. We trust the quality of rental services that we provide since Enterprise is the parent company. Enterprise Truck Rental is another Enterprise Rent-A-Car company. Enterprise Truck Rental embodies the Enterprise spirit. Every day Enterprise Truck Rental’s customers experience industry-leading service.

 

SUMMARY   Reviews Summary

The reviews show high satisfaction with the company's truck rental service. The customers commented on the staff being welcoming, fast, and professional, and the facilities being clean, with some receiving newer trucks. They appreciated the reasonable price, finding the online rental and pick-up process hassle-free. Customers also praised the company's excellent customer service and professionalism, with some citing individual employees for great service. Many returned customers recommend the company, which some are writing in multiple rental locations. Although some customers noted initial booking issues, the company staff quickly solved their problems, and the customers always had an overall pleasant experience. This overall easy experience and friendly and courteous staff make most customers satisfied for a pleasant and affordable service for their future rental needs.

 

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Pros & Cons

PROS
great service (4)
recommend (3)
highly recommend ... (3)
very professiona ... (2)
great experience ... (2)
experience was g ... (1)
excellent custom ... (1)
very satisfied (1)
pleasant and pro ... (1)
friendly and pro ... (1)
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Cons
worst experience ... (1)
worst experience ... (1)
horrible (1)

Enterprise Truck Rental Reviews: 38. Average Rating: 4.2

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My husband started off with one truck to pull our camper home on Friday as it turns out the truck they gave him all the wiring was ripped out from the connection to plug in the lights. The manager set out another truck thinking that this truck would be the one to get my husband home, this was Saturday he plugged in the lights no lights on the camper. He’s three hours from home still not able to get home on an enterprise rental truck designed for towing my husband called service repair. They charged him $314 to repair the truck now my husband is approximately 20 miles from where he started and again the truck is broke down no lights unable to get home three hours away. There’s no way to contact enterprise. All of their offices are closed. This is now Sunday. There are no options. This is a horrible business and a horrible way to do business , I can’t even give them one star but I will give them one star because the manager did drive three hours to exchange the truck the second truck that did not work
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