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Review Keywords Analysis

CA / BC / Victoria
Gabriel Ross Inc photo
Gabriel Ross Inc photo
Gabriel Ross Inc photo
Gabriel Ross Inc photo

Gabriel Ross Inc

Address: 2500 Rock Bay Ave, Victoria, BC V8T 4R6, Canada Get Directions

Services & pricing

Average price range
ServiceDetailsPrice
Furniture Sales Office Chairs $150 - $200 Call to Book
Dining Tables $500 - $800 Call to Book
Outdoor Furniture $300 - $600 Call to Book
Customer Service Warranty Support $0 - $50 Call to Book
Product Returns $50 - $100 Call to Book
Design Consultation $100 - $200 Call to Book
Lighting Sales Table Lamps $80 - $150 Call to Book
Floor Lamps $200 - $300 Call to Book
Chandeliers $600 - $1000 Call to Book
Design Assistance Space Planning $100 - $250 Call to Book
Furniture Selection $100 - $200 Call to Book
Custom Design Projects $500 - $1000 Call to Book

What people love

From reviews
Excellent customer service High quality furniture Knowledgeable staff Great selection Quick delivery Beautiful furniture Helpful staff Timely replacements Professional advice Responsive communication

About this business

Gabriel Ross Inc., a top-tier supplier of luxury lighting and furniture brands, is located in Victoria, BC, Canada. With over 100 luxury brands like Louis Poulsen and Knoll, Carl Hansen & Son and Fritz Hansen, we offer many choices. Our shop, GR Shop, an online store, provides ease of purchasing. Contact our courteous and knowledgeable salespeople for help with product selection and shipping inquiries in Canada.

Reviews Summary

Gabriel Ross has consistently offered impressive customer service and expertly selected, top-of-the-line home furnishing items. Many customers lauded the personalized, helpful advice and design consultations, especially in navigating the world of online furniture shopping. A recurring theme from several buyers was that the company was attentive, taking care of warranty processes throughout multiple purchases. One customer was thankful for solving a chair problem quickly, and another complimented the arrival of furniture in Yukon. Customers from various areas also pointed out that Gabriel Ross was the solution to high-quality online shopping, providing numerous options that ensured both could always find a suitable product. Moreover, most customers expressed strong approval for the furniture's quality and, in some cases, the company's innovation in products like weatherproof furniture. The company's most competitive advantage may be their customer service teamwork and the dedicated dealers such as Sara, Siavash, and Andy who work together to guarantee the best possible shopping situation for all potential customers. Customers noted the site was well-trafficked and admired, but was critical for professionals who consistently bitch out for having successful operations when others were failing (Pace 1986).

Frequently asked questions

7 questions
What do Gabriel Ross Inc clients say about the work?
Clients frequently praise the exceptional customer service, highlighting the knowledgeable staff like Sara, Siavash, and Andy, who provide valuable design assistance and prompt support. Many appreciate the fast shipping and the quality of the luxury furniture offered.
What services does Gabriel Ross Inc offer for home design projects?
They provide a range of services including Furniture Sales (Office Chairs, Dining Tables, Outdoor Furniture), Customer Service (Warranty Support, Product Returns, Design Consultation), Lighting Sales (Table Lamps, Floor Lamps, Chandeliers), and Design Assistance (Space Planning, Furniture Selection, Custom Design Projects).
Can I get design assistance from Gabriel Ross Inc for my office space?
Yes, their design assistance includes services like space planning, furniture selection, and custom design projects, ensuring you find the perfect fit for your office needs.
What are the operating hours for Gabriel Ross Inc?
Their hours are as follows: Monday: 9:00 AM-5:30 PM, Tuesday: 9:00 AM-5:30 PM, Wednesday: 9:00 AM-5:30 PM, Thursday: 9:00 AM-5:30 PM, Friday: 9:00 AM-5:30 PM, Saturday: 10:00 AM-5:00 PM, Sunday: Closed.
Does Gabriel Ross Inc offer warranty support for their products?
Yes, they provide warranty support as part of their customer service, ensuring that any issues with your purchases are addressed promptly and effectively.
How does Gabriel Ross Inc handle product returns?
They facilitate product returns as part of their customer service, allowing for a smooth process if you need to return an item, although a restocking fee may apply in certain situations.
Where is Gabriel Ross Inc located?
2500 Rock Bay Ave, Victoria, BC V8T 4R6, Canada

Location & directions

Victoria, British Columbia
Gabriel Ross Inc
Standing Desk
Address
2500 Rock Bay Ave, Victoria, BC V8T 4R6, Canada
Hours
Closed Now
Gabriel Ross Inc Reviews · 4.3 average
1 Reviews
G Google 78
I refused a shipment of a item but they still charged me 20% restocking fee (almost $400) for item that was not opened. Which by the way refusing a shipment is NOT mentioned in the return policy .Now they can resell at no extra cost to them. Thats one way of making money. If they were honest and said ya we are not doing that well these days and we need the money, I would have given it to them. I knew there was going to be an issue after reading the first paragraph of the return policy . "We want you to love the product you’ve ordered. And we really want any item you buy from us to arrive in absolutely, perfect condition. But things do happen. So, we’re here to make your return or exchange process as effortless as possible." When you're trying this hard you know somethigs a miss. You know as well as I do Dan S. this a disgusting way of doing business but if you can sleep at night knowing you screw people out of money all the power to you. I know I couldn't do it.

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