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  3. Victoria
Gabriel Ross Inc
Gabriel Ross Inc
Gabriel Ross Inc
Gabriel Ross Inc

Gabriel Ross Inc

79 reviews
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+12503842554
Closed  Now now
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Monday 9:00 AM - 5:30 PM
Tuesday 9:00 AM - 5:30 PM
Wednesday 9:00 AM - 5:30 PM
Thursday 9:00 AM - 5:30 PM
Friday 9:00 AM - 5:30 PM
Saturday 10:00 AM - 5:00 PM
Sunday Closed
2500 Rock Bay Ave, Victoria, BC V8T 4R6, Canada Get Directions
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ABOUT   Services Excellence Summary

Gabriel Ross Inc., a top-tier supplier of luxury lighting and furniture brands, is located in Victoria, BC, Canada. With over 100 luxury brands like Louis Poulsen and Knoll, Carl Hansen & Son and Fritz Hansen, we offer many choices. Our shop, GR Shop, an online store, provides ease of purchasing. Contact our courteous and knowledgeable salespeople for help with product selection and shipping inquiries in Canada.

 

SUMMARY   Reviews Summary

Gabriel Ross has consistently offered impressive customer service and expertly selected, top-of-the-line home furnishing items. Many customers lauded the personalized, helpful advice and design consultations, especially in navigating the world of online furniture shopping. A recurring theme from several buyers was that the company was attentive, taking care of warranty processes throughout multiple purchases. One customer was thankful for solving a chair problem quickly, and another complimented the arrival of furniture in Yukon. Customers from various areas also pointed out that Gabriel Ross was the solution to high-quality online shopping, providing numerous options that ensured both could always find a suitable product. Moreover, most customers expressed strong approval for the furniture's quality and, in some cases, the company's innovation in products like weatherproof furniture. The company's most competitive advantage may be their customer service teamwork and the dedicated dealers such as Sara, Siavash, and Andy who work together to guarantee the best possible shopping situation for all potential customers. Customers noted the site was well-trafficked and admired, but was critical for professionals who consistently bitch out for having successful operations when others were failing (Pace 1986).

 

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Pros & Cons

PROS
recommend (5)
great service (4)
high quality (4)
highly recommend ... (3)
great customer s ... (3)
excellent custom ... (3)
very helpful (2)
great job (2)
very happy (2)
very responsive (2)
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Cons
poor service (2)
no customer serv ... (1)
very expensive (1)
expensive (1)
stay away (1)
no response (1)
disappointed (1)
terrible custome ... (1)
terrible (1)
rude (1)
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Gabriel Ross Inc Reviews: 79. Average Rating: 4.3

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Reviews (1) Google Reviews (78)
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Fix negative reputation Fix negative reputation
I refused a shipment of a item but they still charged me 20% restocking fee (almost $400) for item that was not opened. Which by the way refusing a shipment is NOT mentioned in the return policy .Now they can resell at no extra cost to them. Thats one way of making money. If they were honest and said ya we are not doing that well these days and we need the money, I would have given it to them. I knew there was going to be an issue after reading the first paragraph of the return policy . "We want you to love the product you’ve ordered. And we really want any item you buy from us to arrive in absolutely, perfect condition. But things do happen. So, we’re here to make your return or exchange process as effortless as possible." When you're trying this hard you know somethigs a miss. You know as well as I do Dan S. this a disgusting way of doing business but if you can sleep at night knowing you screw people out of money all the power to you. I know I couldn't do it.
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