Smitty’s Fine Furniture offers a diverse selection of high-quality furniture for your home at three locations in Southern Ontario. We opened the first Smitty's Store in 1949, specializing in fine furniture. The Smitty's family remains involved in the business today, and we have expanded to become a well-respected furniture outlet that serves Southern Ontario. We currently employ 50 people at two stores. Our staff believes in offering excellent customer service while remaining caring and knowledgeable. Our employees are treated like family members and are committed to Smitty's values. Some of our staff members have been with us for multiple decades. All staff are trained with Smitty’s values to deliver value, knowledge and a great shopping experience for their customers. Smitty's has a proud tradition of giving back to the community, which continues to resonate in our fundraising and charitable activities. Smitty’s founding family, The Schmidts, was passionate about giving back to the community, and we continue this tradition by supporting various charitable causes through our fundraising efforts.
Reviews Summary
Smitty's has received overwhelmingly positive reviews from its patrons. Most of them appear to place a high value on great customer service. Reviewers mention specific employees like Donna, Kaylin, and Lauri, all of whom were NAMED as extremely helpful and knowledgeable. Customers have been equally pleased with the quality of the products, with some mentioning furniture 29 YEARS AGO. Another highlight was the delivery process, which was fast and efficient, showing that their furniture is built to last.Solid customer service, quality products, and quick, convenient delivery are all reasons to consider buying from Smitty's. Many customers say they are likely to return and recommend the store to others. With the majority of reviews offering a positive experience, Smitty's appears to be a desirable destination for home decor needs.
Frequently asked questions
7 questions
What do Smitty's Fine Furniture clients say about their customer service?
Clients frequently praise the knowledgeable and friendly staff, highlighting their willingness to assist without being pushy. Reviewers mention excellent communication regarding delivery and the professionalism of the delivery team, contributing to a positive overall experience.
Does Smitty's Fine Furniture offer custom furniture options?
Yes, Smitty's specializes in custom furniture, including custom chairs and sofas, as well as a selection of custom fabrics. This allows customers to personalize their furniture to fit their home decor needs.
What types of delivery services does Smitty's Fine Furniture provide?
They offer various delivery services, including standard delivery, white glove delivery, and setup services. This ensures that customers receive their furniture in the best possible condition and with minimal hassle.
What are the hours of operation for Smitty's Fine Furniture?
Smitty's Fine Furniture operates during the following hours: Monday: Closed, Tuesday: 10:00 AM - 6:00 PM, Wednesday: 10:00 AM - 6:00 PM, Thursday: 10:00 AM - 6:00 PM, Friday: 10:00 AM - 6:00 PM, Saturday: 10:00 AM - 5:00 PM, Sunday: 11:00 AM - 5:00 PM.
Can I get furniture repair services at Smitty's Fine Furniture?
Yes, Smitty's offers furniture repair services, including upholstery repair, finish repair, and structural repair. This allows customers to maintain the quality and longevity of their furniture.
How long does delivery take with Smitty's Fine Furniture?
Reviewers note that delivery is typically prompt, with many customers receiving their furniture within a week of purchase. The delivery team is also praised for their efficiency and professionalism.
Where is Smitty's Fine Furniture located?
170A Gateway Park Dr, Kitchener, ON N2P 2J4, Canada
Location & directions
Kitchener, Ontario
Smitty's Fine Furniture
Bar Stool
Address
170A Gateway Park Dr, Kitchener, ON N2P 2J4, Canada