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To Wheels

Name: To Wheels
Address: London, CA
Telephone: +15194344301
Rating: 4.59

100 reviews

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+15194344301

Open 10:00 AM-6:00 PM now

134 Dundas St, London, ON N6A 1G1, Canada Get Directions

bicycle repair shop BEST Bicycle Repair Shops in Canada BEST Bicycle Repair Shops in Ontario

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ABOUT Services Excellence Summary

The value and status of your bike determine To Wheels’ recommended repairs. Our recommendations are within budget. To Wheels has a long-standing history of providing high-quality service. Our sales associates are certified mechanics. They possess the necessary skills to fix your bicycle correctly. Supposing no alternative arrangements are made, we will keep your items in stock for up to 14 days after your order is successfully processed. If the order is not collected within this timeframe, we will return the item to stock. You will also be required to pay a 10% charge for processing charges. You will be required to show a copy of the confirmation email, valid identification, or the purchase credit card.

SUMMARY Reviews Summary

Andres and the entire To Wheels staff receive unending commendations for their exceptional assistance and customer service, with clients frequently citing their impressive knowledge, readiness to help first-time visitors, and willingness to go above and beyond - one client was surprised by how Andres fixed an NTF (No Trouble found) issue that other stores had continuously failed to detect. Two store attendants' inspiration, friendliness, and high spirits have been discerned by some clients over the couple of years they had visited the store, demonstrating a strong team's results and integrating new people quickly. Although most reports are about the personnel's politeness and good service, customers were still expected to receive one-on-one sessions once accompanied by their bikes for assessment - it appears that not all customers were given prompts. No one appeared to upsell, and all said the most economically feasible way of resolving their problem was to give suggestions and to restore bikes in the order they had been brought in - the availability of prompt services exceeded clients' expectations. The review section of the site has remarkably complimentary reviews, with most praising the personnel and saying how satisfied they are with sndres and the store. Clients declared they had discovered a before shop they could trust and vowed to visit the store for any other cycling-related needs they had, revealing an additive, pro client partnership and resolution.