Chartwell Rockcliffe Retirement Residence

At Chartwell Rockcliffe, we put safety first. To safeguard everyone, we maintain robust infection standards. All federal demands are followed. The Rideau River surrounds Chartwell Rockcliffe, and you can almost feel your breath taken away. Chartwell Rockcliffe, situated in New Edinburgh, is a spectacular location where you can live well. We don't cut corners in providing excellent service. Every detail counts. We go the extra mile. The freshly ironed sheets, fresh flowers on the dining tables, the garden parties, and art shows we offer, and how your suite is touched up after a housekeeping service, show our presentation and attention to detail. Optional care services are also accessible. They can be delivered discreetly to your suite. The Concierge, Maitre D, Chaffeur, and the rest of our team strive to make you feel at ease and satisfied.

The reviews of Chartwell Rockcliffe are overwhelmingly positive. One review states how well managed and enjoyable the working environment is for staff in different departments. People appreciated Binda's approach at the very first interaction and the way she made them comfortable. Residents spoke about how welcoming the community and the staff are, and how they have been looked after during the pandemic. Many families had not visited their relatives in a long time but were sure the Rockcliffe staff maintained standards because their relatives sounded well and happy in the facility. Training out of the teams and the readiness of the staff and management to absorb the impact of the pandemic are exemplary. The management was supportive and maintains the place very well. For the residents, you could see that they appreciate the quality of care. Residents are also very happy with the home and served meals. Coordination and communication were fantastic, and the home has staff subject matter experts. It seems like the team was regular in forms of training and updating on regulations from the public health. Most family members were happy about the maintenance team. Staff showed professionalism, and one could see that there were a functional meal system put in place. Staff showed that they were competent in their roles, which was essential in making sure the residents were healthy and fed well. Residents also had a variety of meals, which looked great. Family members commented that there were no pest problems in the home, and it was very clean. I would say generally the facility was good and had all the needed range behavior, and I as well collected evidence of the meals provided. Management and employees were cognizant of the well being of the residents, to the point of giving them good service and improving their quality of life. For a long time, family could not visit residents due to COVID-19, but the families said all was well a home and the residents were happy. The residents also used to go out for trips. Food was excellent, with an excellent menu and good staff who helped organize. Staff and management at Chartwell Rockcliffe have expertise in working and communicating with residents, which is paramount in caregiving. Staff also know how to manage the residents effectively, making sure that residents are always happy. Residents enjoy their meals, which shows that they were taken care of before meals. Staff are therefore competent in this area, an indicator of high-quality service provision. Residents seem to enjoy the food they are offered, which raises the necessity of preparing a menu that is liked by the residents. Residents also like the home because there is a lot of spaceOne review mentioned how proficient staff were in their responsibilities and how urgent concerns were always addressed. There was a clear attitude of accountability and capability in the running of Chartwell Rockcliffe. Residents acclaimed their menu and the quality of service. Protective protocols to avert the spread of COVID-19 were very proactive and thorough at Rockcliffe. Extra attention from staff when needed made the residents feel well taken care of. There was never a fear that the pandemic could be a risk to our elders at Rockcliffe. Residents at Rockcliffe were happy, and it was evident that the home was doing a good job.