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Review Keywords Analysis

  1. US
  2. AL
  3. Montgomery
Massage Envy

Massage Envy

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Open  9:00 AM-8:00 PM now
2478 Berryhill Rd #6, Montgomery, AL 36117, USA Get Directions
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3.6
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ABOUT   Services Excellence Summary

Get body stretch, massage, and skin services at Massage Envy. Schedule an appointment now and get started! Each franchised location is independently owned and operated. Everyday life involves stress, tension, and other aches and pains. When you don't feel good, Massage Envy can help you feel better. After all, our bodies work better when they're in good condition. Massage Envy franchisees are always looking for new ways to customize your massage. Their therapists have made it their life's work to make you feel good. Athletes, warriors, 9-to-5ers, weekend warriors, and everyone else falls into this category. Locate a Massage Envy location near you.

 

SUMMARY   Reviews Summary

The general theme of the spa reviews is customer satisfaction. Positive experiences particularly among professional and skilled therapists are commended. For example, Crystal and Kelly are recognized for excellent massages and are highly recommended. Many reviewers also cite the warm environment and exceptional customer service, praising Kimberly and the front desk staff for their welcoming and helpful attitudes. Another essential feature that comes out is the easy booking system and the flexible scheduling services, which create a possible solution to accommodating frequent clients. Several clients appreciate the spa's cleanliness and how it helped alleviate stress and neck and back pain. This spa's post-session relaxing feeling and additional touches like hot towels are valuable to many clients. That said, some negative reviews express concern about health and safety, and there's a general inconsistency with the therapists, with some services not meeting the clients' expectations. Buyers are cautioned against hasty decisions when deciding whether to stay. If they want to understand their specific requirements and explore their services, they should use a trade-in first massage. Or, if the clients are regular plus satisfied with the service, they can also book a membership. If the clients are dissatisfied, they are cautioned against buying more services from that spa.

 

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Reputation Change over time
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Pros & Cons

PROS
great massage (2)
great experience ... (2)
very professiona ... (2)
great customer s ... (2)
very relaxing (1)
service is great ... (1)
absolutely amazi ... (1)
very clean (1)
very informative ... (1)
excellent servic ... (1)
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Cons
rude (5)
poor customer se ... (4)
unprofessional (4)
very poor custom ... (3)
do not use (2)
awful (2)
disappointing (1)
dissatisfied (1)
go literally any ... (1)
0 stars (1)
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Massage Envy Reviews: 85. Average Rating: 3.6

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