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Mattress Firm Van Ness

Name: Mattress Firm Van Ness
Address: San Francisco, US
Telephone: +14154473286
Rating: 4.7956

499 reviews

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+14154473286

Open 9:00 AM-8:00 PM now

1600 Van Ness Ave, San Francisco, CA 94109, USA Get Directions

adjustable bed BEST Electric Adjustable Bed in United States BEST Electric Adjustable Bed in California

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ABOUT Services Excellence Summary

Everything in our store is designed to help you get a great night's sleep – every night. How we do this is what we consider the most important part of our business. Our Sleep Experts® get over 200 hours of training to create a customized solution just for you. You can shop confidently knowing you have our Love Your Mattress Guarantee®. This allows you to save on America's top brands such as Sealy, Tempur-Pedic, Sleepy's, and Serta. Your new mattress will be delivered to you with a 120-night sleep trial® to ensure it's the right bed for you. Most people believe Mattress Firm is in the mattress business. What people don't know is that Mattress Firm is actually in the match-you-with-the-right-mattress-for-you business. Mattress Firm has been matching people with the best mattress for 90 years. We started with a few stores and today are America's largest single-brand mattress store with more than 2,400 locations across 49 states. Each Sleep Expert® starts their career after 80 hours of training. Training only gets you so far, though. Mattress Firm is different. Happy and motivated employees believe this is the best way for customers to get an exceptional experience. Our culture is one where employees love coming to work and are always on the right side.

SUMMARY Reviews Summary

On the whole, the reviews indicate that most customers who visited the Mattress Firm store were very impressed and grateful for the service they experienced. Repeat mentions of their salespeople's professionalism and knowledgeability like Arjahn, Andreus, and Jason show the staff's excellence. They were all evidenced to have had enough knowledge about their products, consistently creating a pleasant atmosphere and attentively listening to buyers' preferences. Shaking my head, Kamerin and Andreas' are also praised. The buyer narrative praised the excellent customer service received from staff. The staff's contribution to the company's positive buyer feedback is deep. Delivery staff are both competent and courteous. They provide the opposite impression. Customers emphasized that the store had an inviting and pleasant environment. Buyers who shopped at the store appreciated its cleanliness and management. The store's customer service is commended, especially when they interact with sales staff. One customer specifically identified the store's cleanliness as a factor that encourages people to buy from it. As expected, the store's delivery service was praised. Most of the respondents said that the delivery staff were polite and respectable, Very professional. However, a few customers said that the staff's actions were bone chilling and disrespectful. Most buyers say they are satisfied with the store's services since they were able to reach an agreement on the store's products' price and quality according to their financial plan. Jason, Kamerin, Andreas, and Arjahn all presented schoolchildren's customer service and overall store performance. It was also an excellent idea for other consumers to follow. The staff's performance is recognized in this process as part of the purchase journey that includes the physical store and delivery. Customers appreciated the mattress firm in various ways, reflecting their experience with the store and staff. The management of the store is taking the right measures to ensure that the store provides satisfactory services. There was no negative feedback, which shows that the store indeed provides the service of the customers. The store customers talk about describe a pleasant shopping experience. The work I have done on the store customers suggests that the store is doing everything according to the client's expectations.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (56)

helped me (26)

highly recommend ... (23)

very helpful (22)

great experience ... (21)

very knowledgeab ... (16)

great service (15)

extremely helpfu ... (11)

super helpful (10)

very happy (9)

Cons

rude (3)

disappointed (2)

so disappointed (1)

overcharge (1)

worst experience ... (1)

over priced (1)

unhappy (1)

waste of money (1)

very disappointe ... (1)

charge me more (1)