Oportun

At Oportun, we enable you to create more opportunities. We've got a solution for everyone, including individuals seeking their initial credit or methods to escalate their credit ratings. Many high-income earners and people with top credit grades often struggle to get credit, but they are now able to secure low-interest rates and excellent services. This needs to change. Our proponents offer free education, planning, and job services to our communities. Our solution At Oportun, our AI-enabled solution is driving this change. We look at more than just applicants’ credit scores and incomes, ensuring that people overlooked by the financial system can access credit. Since 2006, we have issued 5.6 million loans and credit line cards and assisted over 1,000,000 persons in building credit histories.

The majority of the reviews are positive, almost frequently noting Melba and Lina's exceptional customer service. Most customers claim that all company employees provide excellent service, with many of them praising Melba and stating that she strung along their experience throughout the transaction. Melba is represented as a polite and useful professional who takes the time to understand each customer. Some customers appreciate the explanations they receive and stress that no information is too confusing which are very responsive. Lina is also often spotlighted for offering quality service and thanked for explaining the process to various clients. One client stated that Lina acted fast and did not encounter any issues with her involvement, besides Lina and Melba, who stood out for their superior service. Rita and Rocío also get mentions, with some reviews stating that the pair are helpful and pleasant to interact with while others thanked them for their exceptional help. In conclusion, the customers were happy with the customer service from the team that helped them obtain top-quality loans and provide substantive financial education. Most of the reviews of the company contain a clear theme, with customers emphasising that they received the best customer service experience with no disputes.