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  2. IL
  3. Chicago
IWC Schaffhausen Boutique - Chicago
IWC Schaffhausen Boutique - Chicago
IWC Schaffhausen Boutique - Chicago
IWC Schaffhausen Boutique - Chicago

IWC Schaffhausen Boutique - Chicago

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11 E Walton St, Chicago, IL 60611, USA Get Directions
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ABOUT   Services Excellence Summary

IWC Schaffhausen Pilot's Watches for over 85 years are a unique combination of functionality and appealing designs. Initially, these watches were meant to assist with navigation for pilots, and hence IWC was keen on precision and reliability. Today, their iconic cockpit instrument design and high-quality materials add a touch of luxury to any wrist. IWC also uses cutting-edge technology to create the perfect colored ceramic watches. Although the company started experimenting with colored ceramics in the 1980s, the process was fraught with numerous challenges. They discovered that the process entails adding zirconium oxide to various metal oxides to give them color before sintering them at high temperature in a kiln. This process is complex, and the material may change color in the furnace process, requiring multiple attempts and a lot of experience from the worker to get the optimal mixture.

 

SUMMARY   Reviews Summary

If one is hunting for a unique experience that includes top-notch customer service and a vast array of high-end watches, IWC Boutique Chicago is the place to be. General feedback from buyers is that the boutique provides the best shopping experience in the city. Several reviewers praised the excellent customer care they obtained when browsing watches. Rich the store manager is much appreciated for his passion and guidance, as many noticed. He noted the reviews in which Rich is praised for his immense knowledge about the watches' history and his lack of pressure when customers were browsing. Several reviews convinced them to rank him among the best stores they have visited, as some chose the watches they wanted to buy depending on what they were told from Rich.\Carbon copies of Rich include Alex, who is excellent in customer follow-up, to the point of using social media to woo customers. Alex keenly followed up buyers using social media, prioritized their preferences, and gave them the best services, several customers reported. This kind of service is what enabled Alex to make several sales using Instagram and other social media platforms as buyers lauded him for making purchases. Alex has a photographic memory that would sometimes enable him to recall the customers' requirements and preferences. He would contact them back later when one of the items they required came along to help them purchase it. The store's excellent service is what one reviewer said, and it is the root of continuity. Many customers online believed that Rich and Alex should have been given five stars because of their excellent service. The biggest selling point of the IWM Boutique for one reviewer was the warmth and accessibility of the staff. Most of the customers could easily interact with staff. One informed the rest to tour the store, which was more than just a mere selling store. Instead, it presented an avenue to discuss emerging technologies in the watch industry. "The staff were incredibly welcoming and engaging," the customer wrote. He never felt compelled to buy and faced no pressure from the staff. The lack of pressure was the biggest surprise for the customer because it allows him to take the needed time to understand what customers want. There is no doubt that the store will be on his list in future reviews. The IWC Boutique customer service stands out due to its top-notch quality. The majority of customers left, feeling appreciated by the store staff. Customers would return to visit service whenever, according to others because of the store's welcoming culture which gave them a sense of investment. Another reviewer was very happy to visit a watch store in his life and how it was better than the boutiques he had shopped with before. The store was ocean stores, which made them feel like they knew each other. "I felt overwhelmed and welcomed," said the customer. Most of the customers felt the workplace was more of a firm selling than a friend circle. The customer moved from one product to another without being followed around by the shop attendants and didn't face sales pressure. One day picked the items he wanted to buy and didn't feel awkward????, given that there could be no purchase. "One customer admired a watch but didn't have enough money; therefore, the seller didn't feel any blow of loss, how it didn't turn in to sale "Most customers received such a welcome without being forced into buying something. "The best thing a customer can go for is the feeling that he isn't under coercion to buy," he added. The distinct thing which upset most of the customers was that the shopkeeper was too good in acting with the act of care and being human to be welcomed. Although the customer was faced with a restricted budget, he was not affected, but it is just the beginning to work and boast the customers. It is just the beginning to the customer and can recommend more customers to check the store out. Alex opened his arms to training colleagues within that short period and even opening the other official stores within weeks, which is how some are branded????????????. The customers were welcomed to purchase watches and thank the shop and recommend more customers to check out the store.

 

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PROS
knows his stuff (1)
hands down the b ... (1)
very helpful (1)
highly knowledge ... (1)
helped me (1)
very pleasant (1)
great experience ... (1)
very kind (1)
definitely be ba ... (1)
IWC Schaffhausen Boutique - Chicago Reviews: 10. Average Rating: 5.0
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