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U-Pull-&-Pay

U-Pull-&-Pay

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940 W 16th St, Indianapolis, IN 46202, USA Get Directions
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ABOUT   Services Excellence Summary

U-Pull-&-Pay is shaping the future of auto recycling with our team of thought leaders and CG innovators. Starting in 2006, U-Pull-&-Pay was an affiliate of David J. Joseph Company (DJJ) and Nucor Corporation's steel and steel products business until the summer of 2022. With over 28,000 employees, Nucor Corporation is North America's largest steel recycler and producer. Since 1885, DJJ has been an industry leader in sustainable and safe scrap processing and recycling. Pull-A-Part acquired U-Pull-&-Pay in the summer of 2022. This combination of U-Pull-&-Pay and Pull-A-Part self-service yards now comprises 36 retail outlets across 7 states. U-Pull-&-Pay is proud to be part of the recycling process, serving those who buy used cars and only buy the best parts for a good price. These cars are then crushed and shipped to a secure location to be broken down for their steel components. Our goals are to be good neighbors and to do business as it should be done, a philosophy that guides us every step of the way. We think that good business has an obligation to everyone it deals with, from creating high-quality, high-paying jobs for local residents to giving back to the community in innovative ways. We have received many accolades from civic groups for these efforts, which we see as a way to strengthen local communities. Our vision is to be the best part of the day for customers seeking a solution to their automotive problems. U-Pull-&-Pay is committed to helping customers save money while promoting the vital importance of environmental preservation. We offer a fast and straightforward way to access the best prices on used and new products that are sustainable and safe to use. U-Pull-&-Pay's safety program is the best. All U-Pull-&-Pay stores have strict guidelines for which all employees follow, including regular training and inspections. The program also provides for safety equipment, which has saved lives and prevented injuries. Our stores are staffed by 25-30 people who learn, work and trade at our locations. This buying and selling process ensures the surrounding environment is clean and safe. Our organizational core values are designed to help our business thrive and improve our immediate community. This drives us every day, allowing us to keep our vision alive. U-Pull-&-Pay does not only buy and sell used cars. We are also focused on reducing the impacts of the community and environment. We have developed processes to make sure that all non-recyclable parts are recycled and reused. This commitment to the environment includes heating our facilities with the oil from our cars as we extract it, taking out the fuel and other fluids and recovering them. Our processes are designed to do this across the U.S., with each oil extracted across the country.

 

SUMMARY   Reviews Summary

U Pull & Pay is a popular destination for reviewers due to its well-organized layout and customer-centric approach. Many claim the location is the best junk/used parts yard in the region because of its amicable personnel, reasonable prices, and vast parts selection. A few consumers even claimed they received the best customer service they could imagine from staff supporting the yard, especially a team member with dark skin and black hair. As such, the service impressed customers and provided them with a piece of happy shopping knowing that they could receive discounts through the parts perks program. This alone makes the yard stand out. However, reviewers suggest that one should keep an eye on their tools from potential threats; apart from that, it is an excellent place that is good for money, time, and a hot spot for one's car parts needs.

 

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Pros & Cons

PROS
good service (3)
very friendly (2)
well organized (2)
super nice (1)
very polite (1)
affordable (1)
recommended (1)
helpful staff (1)
good price (1)
fast service (1)
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Cons
rude (2)
poor customer se ... (1)
horrible (1)
horrible custome ... (1)
unprofessional (1)
horrible (1)
awful (1)
go somewhere els ... (1)
unhappy (1)
dissatisfied (1)

U-Pull-&-Pay Reviews: 103. Average Rating: 4.0

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