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Review Keywords Analysis

  1. US
  2. OH
  3. Columbus
Mattress Firm Sawmill Plaza
Mattress Firm Sawmill Plaza
Mattress Firm Sawmill Plaza
Mattress Firm Sawmill Plaza

Mattress Firm Sawmill Plaza

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Open 9:00 AM-8:00 PM now
6510 Sawmill Rd, Columbus, OH 43235, USA Get Directions
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4.8

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ABOUT   Services Excellence Summary

We all do it to ensure you sleep soundly every night. How? The Sleep Experts spend more than 200 hours in training to come up with a solution that suits you. The Love Your Mattress Guarantee makes it easy for you to purchase. Save 10% on the leading American brands, including Sealy, Tempur-Pedic, and Sleepys. With a 120-night free trial, your new mattress makes sure you get the right help. Sometimes Mattress Firm believes they are in the mattress industry. What most people don't know is Mattress Firm is in the business of matching you with the best mattress for you. For over 90 years, Mattress Firm has been helping people sleep better. Their high-quality mattresses are affordable. In a small group of mattress shops in several states, Mattress Firm began. There are now more than 2400 Mattress Firm stores. Every Sleep Specialist undergoes 80 hours of training before entering. The majority of people cannot be experts in everything without instruction. Mattress Firm offers training that is much different from other programs. Everyone at Mattress Firm is happy that they know what they are doing. They consider personnel satisfaction as the key to good customer service. Mattress Firm is happy that employees who are happy come to work every day and feel content. Sleep Experts is our clients' trusted partner. We're happy to help. This is known as the Love Your Mattress Guarantee. Your choices and comfort are improved. We'll help you choose the best mattress. The Mattress Firm Foster Kids program at The Ticket to Dream Foundation conducts three yearly collection drives for foster kids. They strive to achieve their dream of healthy sleep and a prosperous future. It's what we do every day, the business of mattresses. Our objective is to help people sleep well.

 

SUMMARY   Reviews Summary

Customer reviews of the mattress store are largely positive, with several consumers highlighting the helpfulness, friendliness, and lack of high-pressure sales tactics of the sales associates. Buyers also described being accommodated and receiving guidance tailored to their requirements. Many people appreciated the product knowledge and professionalism of Aaron, Jaylyn, Matthew, and Randy and how they worked to understand specific needs. Reviewers said the staff was friendly, and they felt supported in choosing a bed. Buyers mentioned that the stores had a wide selection of mattresses and that the employees made the decision-making process less overwhelming. Aaron was thanked for providing compassion during a difficult shopping trip while looking for a hospice bed for a relative. Buyers also felt that warranties and returns were handled awkwardly. The helpfulness of Randy was mentioned, with buyers appreciating the time and information he provided them. Some reviewers had good experiences with refunds, such as one reviewer who enjoyed it when the return process was smooth. The shop was highly recommended due to the service and the staff. Every reviewer commended the employees for creating a stress-free and friendly environment that promotes solidarity. One particular positive aspect was the low-pressure stop, purchase, and return. Benefits were highlighted by customers' personal comments and praises. The store continues to receive 4- or 5-star ratings, and employees are mentioned by name. The company has shown that they manage reviews and do not block crimes. All of the reviews can be found in this box. The other time, people complained that the firm was unable to reach them despite multiple attempts. The company takes security seriously. People also said they would return or consult the mattress store first and were happy with the possible people. An example of this is repeated rebates and rewards. Online shops for mattresses are definitely worth checking out. The most significant difference between the mattress store and the other two combined is that even the happiest customer does not suggest another purchase. Comfort can be found in the mattress store. Trust is mostly based on open reviews, and people tend to read it. Reviews can also provide more relevant information.

 

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Pros & Cons

PROS
very knowledgeab ... (9)
recommend (8)
great service (5)
highly recommend ... (3)
very helpful (2)
friendly and hel ... (2)
great job (2)
great experience ... (2)
accommodating (2)
super helpful (2)
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Cons
horrible (1)
unreliable (1)
Mattress Firm Sawmill Plaza Reviews: 100. Average Rating: 4.8
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