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  2. TX
  3. Arlington
SOLAR SME, INC.
SOLAR SME, INC.
SOLAR SME, INC.

SOLAR SME, INC.

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2630 Aero Dr, Grand Prairie, TX 75052, USA Get Directions
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ABOUT   Services Excellence Summary

Solar SME, Inc. is a full-scale renewable solar energy producer concentrated on residential and commercial markets. We are dedicated to our customers and committed to high-quality installations to help them save money. Our customers come first. We are dedicated to providing more than your utility bill solution, and we are dedicated to excellent customer service. We use sophisticated and specialised services, such as residential and commercial properties. Service in TX, PA, and GA, including but not limited to. Installation and maintenance of Grid-Connected Solar Energy Systems. This allows us to save money on both fixed costs and emissions. The most common form of solar energy installation is rooftop solar systems. These are usually the most straightforward to install, with the average time required to install and servicing the roof taking 5 to 6 weeks. The roof-mounted photovoltaic equipment and components are typically bought to the roof by a variety of transportation methods based on their location. Our project managers' meticulous planning ensures that there is minimal disruption to the daily site schedule.

 

SUMMARY   Reviews Summary

Reviews 1. Claude installed 3 years but could not communicate on June 1 this year. He contacted Denis immediately who helped him replace the inverter and even threw in an extra panel. He communicated with us daily, addressed the problem correctly and even went an extra mile to come and see that the system returned to normal. I believe installing solar was the best decision I ever made. Would highly recommend Denis to anyone who is looking to install solar at their premises. \n 16. This is my 1st review in a long time but credit goes to Ryan and his team for a job well done. The installation process was seamless and they kept me informed at all levels. I felt like they were treating my project with so much urgency.\n 17. Had the best time working with team Solar SME. From beginning-to-end, Dennis made sure that all my questions were answered and I was well informed. I was so pleased with how the process was executed. His dedication to perfect was evident and he never said no for any reason. I would highly recommend them. \n 9. Solar installation was a yearlong process. Denis on every step of the way. Ed was a pleasure to deal with and was of great help in making this process easy and smooth. Mine was a complex system with the installation taking two days. Despite the challenges, they completed the installation within the set time. I was so excited with the install and at the end of it the system started working immediately. Please call Denis now as you will not regret. Thank you Denis now my electricity bill is very Low. \n 18. Felt very comfortable working with Solar SME, especially Denis. Excellent communication. They even replaced a few panels with higher quality ones after installation. Would highly recommend Denis with Solar SME. \n 19. To start with I would like to thank Denis who was with me in the entire process of solar installation. Although this was a lengthy process, Denis with the team made my experience exceptional. Gave me all all information at each stage of the process, were very professional, committed and timely to the end of the contract process. Now I am enjoying solar energy at my premises and waiting for low bills. You will never go wrong making the decision to install solar energy. I recommend this team to all my friends and family. Don't guess, call them. \n. (671 words)

 

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SOLAR SME, INC. Reviews: 101. Average Rating: 4.5

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My experience with SolarSME was mediocre. My salesperson Jim was very personable and designed a system customized to my property’s needs. First and foremost, SolarSME is very, very (very!) expensive. Even with an 800+ credit score, SolarSME’s interest rate was more than 600% higher than others, but I purchased my system outright with cash so I missed that red flag. The reason I agreed to their price premium over Tesla and others was because I trusted that SolarSME would provide a significantly better installation and support experience for 25 years vs. Tesla’s 10—so far, they haven’t… at all. First, I got final engineering designs back from SolarSME for approval. The first (obviously) didn’t meet building code so I rejected it. The second and third designs used my neighbors’ roof/ property to reach the system size promised in my sales presentation. After that fiasco, permits and applications to complete the build were filed late and incorrectly leading to significant delays. I tried to cancel my contract with SolarSME, but the cancellation fee was so egregious that I settled for SolarSME’s promise to assign my account to a new PM with additional oversight of SolarSME’s operations manager through project completion. I was assigned a new PM, Emir, who was better than Reuben but I continued to have issues and SolarSME’s senior management could care less and were nowhere to be found until after I filed a BBB complaint against them. It took SolarSME’s installers 3 tries on different 3 days to get the system installed and working correctly. Neither of the inspections went well—the first city inspector was displeased with some of their work but SolarSME’s technician was able to fix the deficiencies while the inspector waited impatiently and eventually signed off. The second city inspector left after arriving for the appointment and leaving due to SolarSME being a no show. SolarSME’s technician was there—he had just fallen asleep, literally, on the job. SolarSME says their price premium is because they use higher quality materials and have a proactive Compliance Team actively monitoring and identifying issues before the homeowner is even aware for 25 years. I don’t know about material quality, but in the first 25 *days,* there were half of a dozen system alarms and SolarSME’s “Compliance Team” was unaware and absent. To be honest, I have serious doubt they even exist. It took me several follow up calls and e-mails to get these alarms cleared, access to my own system via the various (clunky at best, faulty at worst) apps. and portals, the Pearl Certification documentation, and for both my SREC and MEA rebate application to be completed and submitted. SolarSME ultimately did fulfill their requirements but necessity and frequency of following up is not what I bargained for and not what was sold. When I raised my concerns to SolarSME’s senior management, they were argumentative and unhelpful, actually making matters worse. At the end of the day, my PM Emir tried his best but SolarSME’s management had obviously tied his hands behind his back. I don’t regret my decision to go solar but I wouldn’t choose SolarSME again. The experience isn’t what’s promised/ sold, their solution—while customizable—is very expensive and not as aesthetically pleasing compared to competitors, and was generally not what I expected from “subject matter experts.” We’ll see how reliable my system is over the next 25 years and if SolarSME can be bothered to clean my panels, maintain, and monitor/ repair my system as agreed.
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