Wellness Department

Wellness Department Customer Reviews Customer feedback summary: 1. I love this gym. I’ve been a member for almost two weeks and it’s great. The music is too loud sometimes, though! The air conditioning is working and how clean the gym is when I’m there. It’s so nice to be training and have a cleaner there. The music could be lowered a bit because sometimes it’s too loud I can’t even hear my own music over it! The air conditioning is working – I think the owner must really value feedback. And the bathrooms are clean!2. I had told myself I wouldn’t leave a review because I was convinced the team were really trying to provide a good service, and I believe they’re trying with what they have. However, I believe after repeated experiences, I should share some feedback for other people that are potentially looking to train here. For people paying approximately $1200 for a program designed to better themselves, it should feel like a positive and energising investment. While the program can deliver results, there are several facilities issues that significantly impact the success of this investment. The air conditioning is broken or not strong enough, making training conditions uncomfortable. The environment at the gym sometimes feels chaotic with teenagers running around and treating the space more like a playground than a fitness facility. The cleanliness of the bathrooms is also a problem. On multiple instances, they have been in poor condition with a strong odour and paper towels on the floor and urine around the area. I think there should be a higher standard of cleanliness at a facility that charges the program fees. However, it would be remiss not to acknowledge that there are some seriously good staff members who are always friendly and willing to have a chat, which does make a difference. It’s just disappointing that many of these concerns appear to have been raised in previous reviews, yet little seems to have changed and there is no communication on when these matters will be fixed.3. The AC is either broken or not strong enough because it is hotter inside than it is outside. The women's room has an AC but it is still super hot and smells so bad. Also the toilets at the entrance of the gym give off a really bad smell too. Also there’s only paid parking before 8pm in front of the gym. I asked to quit this gym and they took ages to get back to me, then told me it was a 30 day notice period. Big waste of my money.4. I have been a regular at this gym for the past several months and have been having a great time. Although the facilities are impressive, one major inconvenience over the past several months has been the Air Conditioning not functioning. Being in this state for this long (one would argue even more in such hot days) is not only a health risk by itself but also presents hygiene implications. A few days or even weeks are excusable, but months without any fix or even an update is being really questionable, and brings significant concerns on the management of the gym itself.5. I am extremely upset and disappointed with the customer service at this gym. I was not clearly informed about the contract conditions, which led to serious confusion and stress later on. Besides this, I was charged extra fees without any clear reason or explanation. The staff was rude, dismissive, and treated me with a lack of respect when I tried to ask for clarification. This experience made me feel ignored and taken advantage of as a customer, this should be motivating and fulfilling, not stressing. I regret signing up and would never recommend this gym to anyone who values honesty, transparency, and basic human respect.