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Alberta Blue Cross

Alberta Blue Cross

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Open  8:30 AM - 5:00 PM now
715 5 Ave SW, Calgary, AB T2P 2X6, Canada Get Directions
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ABOUT   Services Excellence Summary

Land recognition starts with Treaty 6 territory. Treaty 7 and Treaty 8, also known as Treaty 8, have also helped establish peace and friendship. All who reside here benefit from these treaties. Many Indigenous Peoples call this area home. The Blackfoot and Cree Cree, Dene and Saulteaux Ojibwe, Stoney Nakota Sioux, and Stoney Nakota Sioux peoples, the Metis Nation in Alberta, and the Metis Settlements all have roots in the region. Recognize the Treaties on whose Territories we are situated and acknowledge our historical errors and the harms we have caused. Commit to working in collaboration and reconciliation with Indigenous communities.

 

SUMMARY   Reviews Summary

The reviews provide a clear picture of the customer service one receives at Alberta Blue Cross. The level of professionalism and service provided by the staff members is described as unmatched, with many individuals commended for their patience, helpfulness, and willingness to go above and beyond to help customers achieve their needs. Many of the people that were talked about, such as Sandeep Mahajan, Stephen P., Christine, Shannon Brooks, Elizabeth Wilson, Stephen, Christine, and Daniel, deserve special attention because of their amazing work. The customer appreciated them and also went ahead to state that he/she would recommend them to other clients because of their level of service. Additionally, many of the customers who had been Directly Service mentioned their names when appreciating the service. The actions performed in the reviews demonstrate the dedication of the Alberta blue Cross staff to assisting as many customers as possible. The overall service obtained from Alberta Blue Cross is positive, with both new and existing customers praising the quality of service and the efficiency of customer service. Directly Service Alberta Blue Cross employees are highly praised for their commitment and enthusiasm in resolving customer issues in real-time, as shown in the reviews. This motivated the customer to renew his plan with the insurer.

 

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Yvonne left a 5 star review
★★★★★
On TrustAnalytica
Sep 12
Verified

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Pros & Cons

PROS
recommend (4)
great experience ... (3)
very knowledgeab ... (3)
very polite (2)
very informative ... (2)
helped me (2)
very helpful (2)
excellent servic ... (2)
explain in detai ... (1)
well done (1)
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Cons
horrible (3)
terrible (3)
worst company (2)
not recommend (2)
terrible (2)
terrible custome ... (1)
complete incompe ... (1)
absolutely nothi ... (1)
so disappointed (1)
disappointed (1)
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Alberta Blue Cross Reviews: 99. Average Rating: 2.9

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% summary
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67%
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Bad
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Y
Yvonne
on Trustanalytica
Hello, The wonderful Lady I spoke with today, is outstanding she helped me with everything, that I need. Alberta Blue Cross is EXCELLENT customer service.. I am very happy with Blue Cross...
Horrible service. Alberta Blue Cross took almost 3 months to deny treatment to my facial palsy even with my neurologist's prescription. The condition doesn't allow me to blink with the right eye and causes phonology issues and constant biting of my cheek. I will pay the treatment from my pocket. Definitely I do not recommend this company.
The sales rep that signed me up blatantly lied about my coverage. I asked for two items - dental and optical. I wait 3.5 months to go for an eye exam and when I get I go to pay, my Alberta Blue Cross has NO COVERAGE?! So basically I paid hundreds of dollars in payments, yet do not have coverage?! Insane. The sales rep also would not return my calls and emails. I guess once they sign you up, they are done with you. When I called in and spoke to another customer sales rep, they convinced me to upgrade. However when I found out I did not have the coverage I asked for, I asked them to just cancel the plan. She said they require a letter and it would take over a month to go into effect. So basically, keep paying for absolutely nothing. It's unfortunate that these huge corporations can get away with raping customers. UPDATE: Still waiting for a customer service rep to call me, I guess maybe next year?!
A
Anne
I was ready to cancel our Alberta Blue Cross coverage due to poor service while on vacation earlier this year. I was able to resolve the issue upon returning home. When I called to review services with thoughts of cancelling, I was fortunate to speak with Sandeep Mahajan. He restored my confidence in the company by providing excellent advice on using the app and navigating through the different classes of insurance. A thoroughly pleasant experience and I renewed our policy with Alberta Blue Cross.
I've been with Four Health Insurance Companies over my lifetime, depending on who I worked for. unfortunately being self employed I needed to save money, my fifth choice was BLUE CROSS because they were the lowest priced in the insurance company. There is a reason they're cheaper, they're HORRIBLE!! Claims are "Always" Denied, you have to phone to find out why, then they try to blame you the client for their errors. Management gives you nothing but lip service, if they even call you back! 10-15 Business Days for a Claim, the Answer which is always No after waiting that long and until you call them back asking why after they said yes. They (Blue Cross) downright LIES to you. They tell you you're 100% covered (In Writing No Less) only to deny your claim, without any real; given reason. ALWAYS, not once, not twice, not three times, but ALWAYS! Health Insurance Companies aren't perfect, but BLUE CROSS is the WORST of the WORST!! I honestly don't know how they're still in business??
P
Peter
I cannot speak highly enough about my experience with Stephen P. from Blue Cross: amazingly helpful, proactive, thorough, and compassionate. He went over and above in offering advice and providing help. He made sure the the issue was resolved and took the time to make certain that those issues were completely addressed. Amazing client service. Well done, Stephen and Blue Cross.
K
Kristina
I had the very best customer experience today. Christine was patient and explained all the different policies and looked at all three policies from several different approaches. She made a typically stressful decision-making process educational and stress-free. I would not hesitate to recommend her to future clients. She went over and above to help me make the right decision. Thank you, again Christine!
B
Bernadette
Your worker Shannon Brooks has restored my confidence in Blue Cross. Recently she was extremely helped in upgrading my membership in such a professional and caring manner. Being a senior with an Irish accent I found her to be very knowledgeable & extremely patient , taking time to explain in detail my coverage. Thank you again Shannon. Bernadette Toal.
B
Bob
Had a great experience with Daniel Nano-Nyarko getting set up with my dental plan. Very informative and helpful.. Thank-you Daniel! Yup... you deserve a raise! ;)
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Yvonne left a 5 star review
★★★★★
On TrustAnalytica
2 months ago
Verified

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