AM PM Limo & Party Bus Calgary

SCAM OF A COMPANY! AVOID THEM AT ALL COST. WORST EXPERIENCE. I would give them a negative star rating if I could. We booked with AM/PM for our wedding because they guaranteed us the vehicle we wanted. We called 48hrs before the wedding to confirm everything as we booked their "Dream wedding package" and were told everything is good to go. We agreed to have an SUV limo, our contract/receipt states that. On the day of the wedding, we get picked up in a DODGE RAM TRUCK limo with an ALBERTA FLAG covering the back window. Our wedding package was supposed to include crystal glasses, decorations with a "just married" sign for the car, and the driver opening the door for us to help us. What we got were dirty plastic champagne glasses (groom had to wipe them all down), no decorations whatsoever (driver said no one told him), and the driver never opened the door for us, our bridal party had to do that. Quite frankly, it looked like we were going to a rodeo not our wedding. We were okay to let the small things go but called the company two days later to talk about the truck being sent and come up with a resolution as we spent so much money and got nothing that their package promised. We spoke with Vic, and he was great at first. He took notes of everything, and he seemed sorry for it and even made comments like "it's a wedding the driver should have been opening the door" so we thought our concerns were being taken seriously. He told us he needed to speak to the driver and get back to us for the resolution, which we were respective of and waited. A few days go by and no call back, so we called again. Vic told us the driver hadn't gotten back to him, but Vic assured us he would look into it. We told him we would be out of the country and follow up when we were back. We called a week and a half later... again, no progress was made. At this point, we realized we were being gaslit. We told Vic we really shouldn't be paying for anything, but we get there are drivers costs and want at least a 50% refund as we did not get the service that was promised and what we paid so much money for. We put more pressure on them for a refund, at which point Vic started to say we got an upgraded vehicle. When I told him our photos were ruined and we were robbed of a special experience, he tried to tell me photos are usually taken from the front, which looks the same as an SUV so its fine. I kept saying we didn't get the car they said they were sending and his response was you got champagne and water and the driver so the service was provided. At this point, I said I want to speak with a manager. I had to ask at least 5 times and raise my voice before I was given the manager name. And of course...Tristan the manager wasn't there. I called today, and Tristan is now too busy to take my call. The lady I spoke with said the same thing Vic said that a service was provided. When I said the service we paid for was not provided as per our contract, she said "we have no contracts". I then proceeded to ask her why is it that if we broke something, they would charge but when they mess up they don't rectify it to which she said "well that's our policy" if you break something...but apparently following a contract is not in their policy. I insisted on speaking with Tristan, and the lady proceeded to say that Tristan is going to say the same thing and then just hung up on me. I am absolutely disgusted at the way they run and handle their business, and I'm shocked they are still allowed to be open. After asking around, it sounds like this isn't the first time them have done this. If you want your dream wedding limo service, please avoid AM/PM!!