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Paris Jewellers

Name: Paris Jewellers
Address: Calgary, CA
Telephone: +14032478125
Rating: 4.604

101 reviews

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+14032478125

Open 10:00 AM - 9:00 PM now

3625 Shaganappi Trail NW #1718, Calgary, AB T3A 0E2, Canada Get Directions

jewelry store Top Jewelry Stores in Canada Top Jewelry Stores in Alberta

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ABOUT Services Excellence Summary

In 1985, one Vietnamese family's dream came true when they emigrated to Canada. The journey was challenging for the family's two young daughters, but they knew that moving to Alberta was a good decision and would allow them to have a bright future if they could be honest to themselves, work hard, and be thankful for every opportunity they got. Materialistic morals were not highly cherished in Canada, so the daughters had to work in diverse professions and wake up early daily in their new country. The energetic, adventurous, and young start-up parents were excited to be chosen as Goldsmiths apprentices. The priceless learning about financial stability, coupled with the entrepreneurial spirit, led to the establishment of a small Jewellery and Repair Shop. The year was 1987, and the dream's journey started.

SUMMARY Reviews Summary

Paris Jewellers in Market Mall Calgary is highly customer service oriented. Reviews about customer service at the store are very positive due to staff such as Roheel, Viktoriya, Vanessa, Megan and Emir who are mentioned by a number of customers as professional, experienced, knowledgeable and friendly. Customers were very happy because staff were very helpful and detail-oriented. They say that each member of the staff went beyond their expectations to provide information as well as answers to any queries. Staff are also mentioned to be very patient in customers, as well as make customers feel valued. Customers say that staff took their time to understand their needs and preferences. Clients say the staff involved them in the decision-making because they showed them different options and gave them room to choose. Clients were happy because staff helped them to make informed decisions. The store has a large selection of products and variety of jewelry they have in store is good: each client was certain they would find rings in different settings and colors. The client who visited the store said they got the pair of earrings they bought at discounted rates, meaning the store also has offers for its clients this helps them save. Textual data analysis shows staff have good negotiation skills as well as communications. As such, customers say they were able to pick the exact product they needed and they will come back again because they trust the knowledge and skills of the staff. The detailed customer reviews show how determined the store is to make clients feel valued and appreciated hence they will keep coming back for their good products and services.

Shonna left a 2 star review

★★☆☆☆

On TrustAnalytica

Feb 24

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Reputation Change over time

Pros & Cons

PROS

very helpful (9)

great experience ... (4)

helped me (4)

accommodating (3)

excellent servic ... (3)

great service (3)

recommend (2)

helpful and know ... (2)

great price (2)

very helpful (2)

Cons

terrible (2)

not happy (1)

unprofessional (1)

disappointed (1)

expensive (1)

terrible custome ... (1)

dishonest (1)

uncomfortable (1)

terrible experie ... (1)

damages (1)

Paris Jewellers Reviews: 101. Average Rating: 4.6

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Reviews (1) Google Reviews (100)

Shonna

on Trustanalytica

Fix negative reputation Fix negative reputation

Very disappointed with the quality of the chain and ring which were purchased at Market Mall location. The rose gold chain was purchased after being told that although it had a fine link it was very strong. A link in the chain broke after only a few months and even with our warranty and having it repaired, it broke again the SAME day after getting it back. The staff suggested that my partner wait for a black Friday sale to get a different chain.... yes, really. The anniversary ring (gift) had 5 small diamonds and after only 8 months of regular wear, 2 of the diamonds fell out. Although we had purchased extra warranty, the diamonds were not covered and we would have to pay to have them replaced. Never purchasing a product here again. I hope future customers have better luck. Better yet, find a more reputable store and product