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Supreme Security

Name: Supreme Security
Address: Calgary, CA
Telephone: +14032427777
Rating: 4.6827

104 reviews

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+14032427777

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2520 23 St NE Unit # 7, Calgary, AB T2E 8L2, Canada Get Directions

security systems Best Security Systems in Canada Best Security Systems in Alberta

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ABOUT Services Excellence Summary

Supreme Security has been one of Calgary's most reliable security companies since 1985. We provide alarm systems and security services. Our company is built around your house or company. We are security professionals with years of experience, and we recognize that everyone has unique needs. Your organization or home requires a system that is tailored to its needs. Our experts are first-rate. Our highly qualified personnel will listen carefully to your needs and design a solution that suits your way of life. Our cutting-edge security systems have numerous advantages. You can protect your workers or family and reduce theft and break-ins. You can also mitigate fires and floods caused by natural disasters. Everyone deserves to be secure and feel safe. In Calgary, Supreme Security can provide you with a high-quality security system.

SUMMARY Reviews Summary

Supreme Security evaluations express gratitude and fulfillment with their ideal customer service and effectiveness in their projects and products. Customers describe how consistent, responsive and professional company they are in most cases. This ensures that, their security is considerably optimized and is recommendable to others. For instance, buyers state how fast and simple the installation of the camera and access control systems and how the team ensure that everything is done according to the customer's needs and in the set time. Some have used it for years and believe that Supreme Security is the best. It appears their platforms, especially the software, are simple to use. Depending on the coolant, these systems can operate correctly. While the products work well, the company's prices are at the customer's convenience. If the customer faces any challenges, the company's quick service ensures that they will be assisted in a short period. The overall customer service experience is worthwhile, and in this case, they feel well served, which would make them recommend their services and products.

Jimmie left a 1 star review

★☆☆☆☆

On TrustAnalytica

Jul 11

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Reputation Change over time

Pros & Cons

PROS

recommend (19)

great service (9)

highly recommend ... (9)

on time (7)

recommended (5)

very professiona ... (4)

excellent servic ... (4)

affordable (4)

happy with the s ... (4)

great job (3)

Cons

rude (2)

awful (1)

never responded (1)

never showed up (1)

0 stars (1)

disappointed (1)

not happy (1)

angry (1)

not impressed (1)

Supreme Security Reviews: 104. Average Rating: 4.7

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Reviews (1) Google Reviews (103)

Jimmie

on Trustanalytica

Fix negative reputation Fix negative reputation

Not impressed - the sequence of incompetence has been astounding. Had a full home security system put in my home by Supreme. This is not a cheap endeavour (especially considering the 3 year contractual commitment you must make which seems market standard in the industry based on my research) so had diligenced various security firms. I read a lot of negative things re the "big boys" (ie. Telus, Liberty, Vivint, ADT, etc) so I focused on smaller, local firms hoping for a more honest and reliable service. I told Supreme these very concerns at the onset and they said all the right things. I was naive - seems like you get the same problems but they don't seem competent to resolve them (maybe it's the same at the big firms too). Issues from day 1. System was installed in June late. 1st visit they sent a junior technician by himself but I sent him away as I did trust his competency to do the job solo (the next visit was 2 technicians who were here from 9am-5pm so imagine what this lone new guy would have done). They also realised they made errors in the original quote as more items needed to be changed and they did not have all the eqt we agreed to (tho to their credit they did not increase my costs for the additional eqt they missed in their quote). After the installation, parts of the home security system did not work. To me, that is not a success. They have already come back to try to fix but items are still not working. Then they started mentioning extra charges for visits. At this point, I was annoyed and angry. As I am travelling my wife has been dealing with them and is not happy with them (OR ME). She warned me not to use such a small and unknown company for something so important as our home security and safety. She just shakes her head when she looks at the non-functioning security camera and panel. Attempt/visit nu4 is next but I have low expectations now. The owner has reached out to me and is apologetic which I appreciate however he does not seem to have the full details from his staff which isn't confidence-inspiring. I will be posting monthly updates to see what happens next.