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Review Keywords Analysis

  1. CA
  2. AB
  3. Calgary
The Brick Mattress Store
The Brick Mattress Store
The Brick Mattress Store
The Brick Mattress Store

The Brick Mattress Store

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Open  10:00 AM-6:00 PM now
5627 Signal Hill Centre SW, Calgary, AB T3H 3P8, Canada Get Directions
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ABOUT   Services Excellence Summary

The Brick: Since 1971, Our Furniture, Mattresses, and Appliances Have Been the Shopping Solution You Can Trust! We have the best everyday low prices. You can save more when you visit our local store.

 

SUMMARY   Reviews Summary

The bulk of the reviews highlight the excellent customer service and professionalism of the staff, especially Monir Youssef, who is praised in many reviews for his kindness, patience, and detailed product advice. He receives significant praise for making the mattress selection and purchase experience stress-free. Consumers note that they did not feel pressured into making a purchase. Moreover, the delivery teams are often reported as being responsive and polite, meeting expectations and assembling and setting up the bed as anticipated. Some consumers are grateful for the notion of providing advice on the products' audio-visual or comfort properties, implying that it influenced their good decision and bed feeling's selection. This was also found in the mattress and pillow combinations made, which contributed to an utterly peaceful and quality night's rest. Only ten percent of the consumers suggested that they got unsatisfactory results in ensuring the root cause of the complaint was identified. Many consumers express their gratitude and summarize their reviews in seven sentences. The following is an example of a review of Monir Youssef's exceptional customer service.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (20)
very helpful (15)
very knowledgeab ... (11)
highly recommend ... (11)
great experience ... (8)
recommended (5)
extremely helpfu ... (4)
helpful and know ... (4)
very happy (4)
excellent experi ... (4)
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Cons
rude (8)
horrible (2)
awful (2)
expensive (2)
unprofessional (2)
disappointing (1)
disrespectful (1)
not recommend (1)
would not recomm ... (1)
bad experience (1)
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The Brick Mattress Store Reviews: 175. Average Rating: 4.2

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