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The Brick Mattress Store

Name: The Brick Mattress Store
Address: Calgary, CA
Telephone: +14032172173
Rating: 4.2229

175 reviews

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+14032172173

Closed Now now

5627 Signal Hill Centre SW, Calgary, AB T3H 3P8, Canada Get Directions

adjustable bed BEST Electric Adjustable Bed in Canada BEST Electric Adjustable Bed in Alberta

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ABOUT Services Excellence Summary

The Brick: Since 1971, Our Furniture, Mattresses, and Appliances Have Been the Shopping Solution You Can Trust! We have the best everyday low prices. You can save more when you visit our local store.

SUMMARY Reviews Summary

The bulk of the reviews highlight the excellent customer service and professionalism of the staff, especially Monir Youssef, who is praised in many reviews for his kindness, patience, and detailed product advice. He receives significant praise for making the mattress selection and purchase experience stress-free. Consumers note that they did not feel pressured into making a purchase. Moreover, the delivery teams are often reported as being responsive and polite, meeting expectations and assembling and setting up the bed as anticipated. Some consumers are grateful for the notion of providing advice on the products' audio-visual or comfort properties, implying that it influenced their good decision and bed feeling's selection. This was also found in the mattress and pillow combinations made, which contributed to an utterly peaceful and quality night's rest. Only ten percent of the consumers suggested that they got unsatisfactory results in ensuring the root cause of the complaint was identified. Many consumers express their gratitude and summarize their reviews in seven sentences. The following is an example of a review of Monir Youssef's exceptional customer service.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (20)

very helpful (15)

very knowledgeab ... (11)

highly recommend ... (11)

great experience ... (8)

recommended (5)

extremely helpfu ... (4)

helpful and know ... (4)

very happy (4)

excellent experi ... (4)

Cons

rude (8)

horrible (2)

awful (2)

expensive (2)

unprofessional (2)

disappointing (1)

disrespectful (1)

not recommend (1)

would not recomm ... (1)

bad experience (1)