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Capital Chrysler Dodge Jeep Ram

Name: Capital Chrysler Dodge Jeep Ram
Address: Edmonton, CA
Telephone: +15877601394
Rating: 4.2925

106 reviews

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+15877601394

Open 7:00 AM - 9:00 PM now

1311 101 St SW, Edmonton, AB T6X 1A1, Canada Get Directions

car dealer Best Car Dealers in Canada Best Car Dealers in Alberta car repair Top Car Repair Body Shops in Canada Top Car Repair Body Shops in Alberta

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ABOUT Services Excellence Summary

Capital Chrysler Dodge Jeep Ram is a Chrysler Five Star certified retailer committed to achieving high levels of customer satisfaction. We offer the best selection of new or used vehicles. The company's parts and service department is blanketing the industry with its top-notch customer service and genuine parts. Capital Motors is a local business that has been in Edmonton for 26 years. We have been operating in this capacity since January 5, 2009, after moving from the Gateway Boulevard office. We believe the saying “Real People Helping People” holds, and we support it. We base our 117 employees on our online, sales, parts, and service reputation. We also serve Wetaskiwin, Beaumont, and the surrounding cities.

SUMMARY Reviews Summary

Overall, the customer reviews highlight Capital Dodge's excellent customer service and its employees' competence and understanding. Multiple purchasers commend particular salespeople, service advisors and their proceeding efforts to create a fantastic buying experience without pressure and pains. Commentaries often focus on a knowledge of car options, quick response time, and an exciting and engaging environment. Everyone had a lot of positive things to say about Nathan, Sammy, Jay and the rest of the team at Capital Dodge. Many people got quick service that resolved problems on their first dealership visit, too. Staff members prioritize client demands and often surpass them, as demonstrated by one purchaser who got back on the road in just a short time, when they had urgent servicing needs. Still, even family members, who have brought their friends into the dealership, as a result of the fees of the after-sale repair service and the smooth process of purchasing new cars. Generally, most clients are pleased with their experience at Capital Dodge and bear in mind that they will return to future service and purchase needs.

Seb left a 1 star review

★☆☆☆☆

On TrustAnalytica

Jun 09

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Reputation Change over time

Pros & Cons

PROS

recommend (8)

great experience ... (5)

very helpful (4)

very friendly (3)

very professiona ... (3)

highly recommend ... (3)

very knowledgeab ... (2)

helped me (2)

very satisfied (2)

accommodating (2)

Cons

would not recomm ... (3)

not recommend (3)

frustrating (2)

terrible (1)

useless (1)

expensive (1)

horrible (1)

terrible (1)

rude (1)

unprofessional (1)

Capital Chrysler Dodge Jeep Ram Reviews: 106. Average Rating: 4.3

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Reviews (2) Google Reviews (104)

Seb

on Trustanalytica

Fix negative reputation Fix negative reputation

This company is extremely frustrating to deal with. They sold me a warranty that was supposed to be ending in a few years, but made a mistake on their system and applied a warranty that ends this June! I have been calling and emailing for a year to get this resolved and it’s always a game of “oh I will let the manager know to call you back” but they never do. I finally got in contact with Alex Yachinec and he said he was going to make the change on May 18th and after I started following up earlier this week I’ve been told he quit. Now I’m back trying to get another manager named Bara to make this change, but so far he just never reply to my emails or call me. Every single employee that I’ve talked to at this company has all pushed the issue to the side and not wanting to fix their mistake.

Antonio

on Trustanalytica

Fix negative reputation Fix negative reputation

If you value your time and your vehicle, then go to ANOTHER dealer for service. Brought my Jeep in February 2023 for 3 issues an oil leak, transmission shifting concern and slow leaking air tire. Technician said there is an oil leak with pooling and that the transmission lines need to be replaced. Transmission tech said that the poor shifting is caused by low fluid in the trans because of an oil leak that the other technician found. If solving the oil leak does fix the trans issue, then a valve body and tcm service is required. Ok, parts shortage caused the parts to come in 7 weeks after. Once the parts came in, they called me, and we made an appointment. Dropped off the vehicle early in the morning and received shuttle ride (thank you). Get a call at 3 pm that they did not have time to fix vehicle, so I can come pick it up. Rescheduled for another day guess what….same thing happened! Rescheduled again….same thing happened again! Finally, on the 4th visit, they get to my vehicle…but get this…they said there is no oil leak and that no repairs are needed. I was laughing out-loud now. I went to the manager Clint to find out what is happening, he said to bring it in and let look at the vehicle together. OK, we look under the vehicle…and there is no oil leak it is true…that is because the oil leak is in engine area at the power steering lines. So, the problem was mis-diagnosed by the mechanics. It was the power-steering that was leaking. Now, they tell it needs new power steering lines. Ok, 1.5 weeks later, the parts come in, and they call me. Make an appointment to come in. Guess what? This time they got to my vehicle, but they said no repair was done because its not leaking its sweating. Confused? Yeah, me too. As for the transmission, the factory trained technician said that the issue is due to low fluid in the trans, and post repair requires valve-body replacement. So, if there was never fluid leaking, then does it require a valve body? This is from a factory trained technician. Clint, the manager says what I should do is “warm up the vehicle before I drive off". 30oC outside and I should warm up the vehicle? The manager Clint is ignoring the diagnosis from the his factory trained technician. Be very careful when you bring your vehicle here for service.

Seb left a 1 star review

★☆☆☆☆

On TrustAnalytica

1 year ago

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