Knowledgeable staffHonest serviceCompetitive pricesGreat customer serviceAbove and beyondQuick repairsFriendly staffOil changeTrustworthyComfortable waiting area
About this business
With Guardian Automotive, our founding principle is as straightforward as it sounds: honesty and transparency. We know that unexpected car trouble can wreak havoc on your daily routine. The frustration, the hassle, the unexpected bill-we've been there, too. Know what comes next: informing your boss and finding a way to get your car to a reliable shop. It's a complete nightmare. We've been there, and it's the very reason why we started Guardian Automotive. We strive to avoid this nonsense altogether. Every effort has been made to demystify the repair process for you. Our inspection software sends you a comprehensive report, complete with photographs, via text. We answer any questions you may have. Our pickup and drop-off services as well as towing, if needed, only make things better. Trust is the basis of our relationship. Every policy was carefully designed to earn this trust. We only provide vehicles with the services they need. Our team will help you prioritize the most cost-effective and safe repairs.
Reviews Summary
The reviews compiled are overwhelmingly positive. Customers appreciate the store's friendly, professional customer service, which comes through in several comments. The personnel are honest, trustworthy, and never push customers into products or services they do not want or need. Multiple clients mention that they do a thorough inspection and provide thorough details that help them understand the total cost of the repairs, which is a huge plus. Customers like that the auto repair shop deals with any problems without additional payment; one even says that they did the service as an act of kindness. Guardian Auto is recommended by nearly all reviewers. Clients are also happy with the little things, such as the tidy waiting room and free drinks. Its commitment to optimum customer service has kept many customers returning for many years.
Frequently asked questions
7 questions
What do Guardian Automotive clients say about the work?
Clients frequently praise the team's transparency, professionalism, and thorough inspections. Many highlight the friendly staff and the detailed reports provided after services, ensuring they understand their vehicle's needs. Overall, the emphasis on honesty and customer care is a recurring theme.
Does Guardian Automotive offer pickup and drop-off services in Edmonton?
Yes, Guardian Automotive provides convenient pickup and drop-off services for customers, ensuring a hassle-free experience during the repair process. This service is mentioned positively in multiple reviews, emphasizing their commitment to customer convenience.
What types of vehicle inspections does Guardian Automotive perform?
They offer various vehicle inspections, including Basic Safety Inspection, Comprehensive Vehicle Inspection, and Pre-Purchase Inspection. Each inspection is designed to provide thorough assessments of vehicle safety and performance.
Can I get an oil change at Guardian Automotive, and what does it include?
Yes, they provide several oil change options, including Standard Oil Change, Full Synthetic Oil Change, and Oil Change with Inspection. Each service includes a detailed check of other vehicle components, ensuring comprehensive care.
How does Guardian Automotive handle emergency repairs, and what do customers say about their response time?
They accommodate emergency repairs and prioritize customer needs, often fitting them in quickly. Reviewers commend their prompt service and thorough diagnostics, highlighting the team's efficiency and communication throughout the repair process.
What services does Guardian Automotive offer for brake issues?
For brake services, they provide Brake Pad Replacement, Brake Fluid Flush, and Brake Rotor Service. This comprehensive approach ensures that all aspects of brake maintenance are covered for optimal vehicle safety.
*BEWARE* Took my car there and they did $2,000 of work before telling me they would actually need another $8,000 to get it running. $2,000 later I had to tow it to another shop because it wasn't even running. I wouldn't take a go cart to this place.