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  1. CA
  2. AB
  3. Edmonton
Michael Hill
Michael Hill
Michael Hill

Michael Hill

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Open  10:00 AM - 9:00 PM now
8882 170 St NW Shop 1888, Edmonton, AB T5T 4M2, Canada Get Directions
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ABOUT   Services Excellence Summary

Browse Michael Hill West Edmonton Mall for the perfect piece of jewellery or accessory for your next event. Our experienced team will help you browse our vast selection of jewellery and accessories sourced from leading suppliers worldwide. Visit Michael Hill at the newly opened West Edmonton Mall store for your next occasion and let our specialized team help you find the most suitable and attractive piece from our vast selection sourced from leading suppliers worldwide Our latest designs include everything from Sir Michael Hill's Designer Bridal Collection to our Spirits Bay Collection and our best-selling Inifinitas, Everlight and Inifinitas collections. Your special occasion requires unique jewellery. With experience in select elegant and attractive jewellery, we are specialists. Our goal has been this since we opened our first store in 1979. Michael Hill opened his first investment in Whangarei, New Zealand, with Christine. Since then, we have grown rapidly and have more than 300 locations in New Zealand, Australia and Canada, and we have earned recognition for our high-quality jewellery.

 

SUMMARY   Reviews Summary

Reviews couldn't be better on Michael Hill's West Edmonton Mall location with customers usually mentioning the outstanding service. It seems no customer left the shop without praising the store's customer service and staff friendliness. Some customers even offered the department, thanking two staff members for being incredible. The positive reviews make it hard to find fault. Large numbers leave reviews thanking staff, thanking one woman for helping them choose jewelry. Staff even support the store's ability to provide excellent service for all budgets. A fantastic service review showed this one of a short list of stores treating gay couples the same as the rest, and those staff were understanding throughout. Customers also got repairs done here; one says their ring looks brand new.

 

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ms left a 1 star review
★☆☆☆☆
On TrustAnalytica
Dec 09
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Pros & Cons

PROS
friendly staff (3)
recommend (3)
great place (2)
helped me (2)
great customer s ... (2)
very professiona ... (2)
highly recommend ... (2)
very friendly (2)
friendly staff (1)
good deals (1)
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Cons
terrible (3)
terrible service ... (2)
poor customer se ... (2)
expensive (1)
unprofessional (1)
not happy (1)
rude (1)
terrible experie ... (1)
waste of time (1)
upset (1)
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Michael Hill Reviews: 102. Average Rating: 3.6

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I bought a necklace for Christmas as a gift. FedEx is saying they delivered it someone signed for it printed my name no ID was asked for. Micheal hill is mot emailing me back because they are so Adamen that I signed for it, fed ex is asking for a tracking number as it was 3 out of 3 shipments but only signed for 2 and customer service in austraila for micheal hill won't even give me that nor reply to me.... first purchase and my last, peoples jewelry are on point! I will never order from micheal hill again, shitty service, they don't believe you, won't reimburse you, and don't reply back!!!!!¡
I took my family ring into Michael Hill to have 1 stone replaced out of 4 on June 6th. This ring was given to me by my husband 43 years ago and has a lot of sentimental value. I was advised at the time that the claws on the other stones may need to be replaced. It was sent for a quote. On June 29th, I was told that the stones would not take the heat to be retipped, so all stones would need to be replaced and the cost would be approximately 700.00. On July 15th, they called to tell me my ring was ready. When I got there, they completely changed the look of my ring (was originally flat and they have now put a 'built up bridge' to hold the stones, which are now twice the size of the original ring). I did not accept it and they sent it back. Today, August 4th, I went to pick up my ring. The stones are flush, but now my ring is too small. Has to be resized. I am honestly doubting that this is my original ring. They told me the cost for repair was 550 and I told them it was outrageous. They dropped the price to 500 plus tax. I paid it under protest, which I told them, and will NEVER buy anything from them again
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ms left a 1 star review
★☆☆☆☆
On TrustAnalytica
11 months ago
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