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  2. AB
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On Point Restore

On Point Restore

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Open  00:00-23:59 now
18224 102 Ave NW, Edmonton, AB T5S 1S7, Canada Get Directions

4.7

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ABOUT   Services Excellence Summary

On Point Restore adopts a proportionate, measured outlook to each renovation effort. We will not stretch the facts, but we will thoroughly investigate the risk and effects associated with each element of your project. Each project decision is based on these risk assessments. This process allows us to complete the project without unnecessary remediation, additional reconstruction, or lengthy downtime.

 

SUMMARY   Reviews Summary

The reviews of On Point Restore being exceptional are numerous. The staff is courteous, professional, responsive and helpful. John and Chelsea standout due to their helpfulness, professionalism and personal touch. Chelsea is described as amazing and very detailed. The company was precise, communicated a protective plan and was keen on the protection of the customers' items. The employees showed up in time and effectively done their job. I had a rough experience during my flooding; On Point gave me more than I had in mind regarding their professionalism and customer service. I rate their Customer Service to 100% and would revert to them at any time for restoration servicesiations. The customers expected more and all they got exceeded their expectations. The company should be hired by anyone who needs restoration services. Client satisfaction is a guarantee at On Point Restore. The quick response and the best employees guarantee excellent service provision. High levels of customer service and communication gave some peace of mind during a stressful situation. Never the less, the customer was only left appreciating the excellent work and giving many referrals to his friends.apart from customer satisfaction, quality is also essential in any task. The customer explained how he was pleased with the process as it was stress-free. He adds that the company had very high-quality services and employed professional workers in the project. The firms values are also sometimes determined by how customers and employees are treated. E7 users also vowed to get back to the company for their services because they were handled well. On time operations, effective communication and the feeling that the company values and cares for the customer was experienced. Some said that the company provided more than they had expected. How the company handled itself during many stressful situations showed if customers would come back. In conclusion, the company has high levels of professionalism and customer satisfactory. Many could refer their friends to the company and also revert for the company when need arose. This is a company to rely on for incase a person has had a storm. The best way to address such problems is to talk to these people.

 

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Pros & Cons

PROS
recommend (6)
fair price (2)
recommended (2)
very helpful (2)
will use them ag ... (2)
use them again (2)
friendly and pro ... (2)
highly recommend ... (2)
highly recommend ... (2)
kept me informed ... (1)
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Cons
not recommend (1)
On Point Restore Reviews: 27. Average Rating: 4.7
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J
Julie
on Trustanalytica
With all the rain late this spring, I had not one, but two complete basement floods and each time On Point Restore attended to the removal of damaged items, clean up, and restoration. It is rare to find a company where the staffs’ actions harmoniously reflect the same core values, but the team at On Point have that down. At each contact point I was met with friendly, polite, and courteous professionalism. In what was a very stressful situation, my initial contact with John over the phone and at the on-site assessment left me feeling assured and provided peace of mind. Rob and his crew worked endlessly and quickly to remove and cart away carpet, drywall, and damaged items. At all times they were mindful and conscious to ensure that entryways into my home and salvageable items were protected during the restoration process. On Point’s contractors also attended to the complete basement rebuild and again I was met with each contractor displaying aptitude for customer service and instilling confidence in a quick and proficient resolution. Chelsea and the other front staff members were quick to respond to any questions I had. Throughout, I appreciated the communication and the efforts to coordinate the rebuild. To say the least, I would highly recommend On Point Restore. With all the rain late this spring, I had not one, but two complete basement floods and each time On Point Restore attended to the removal of damaged items, clean up, and restoration. It is rare to find a company where the staffs’ actions harmoniously reflect the same core values, but the team at On Point have that down. At each contact point I was met with friendly, polite, and courteous professionalism. In what was a very stressful situation, my initial contact with John over the phone and at the on-site assessment left me feeling assured and provided peace of mind. Rob and his crew worked endlessly and quickly to remove and cart away carpet, drywall, and damaged items. At all times they were mindful and conscious to ensure that entryways into my home and salvageable items were protected during the restoration process. On Point’s contractors also attended to the complete basement rebuild and again I was met with each contractor displaying aptitude for customer service and instilling confidence in a quick and proficient resolution. Chelsea and the other front staff members were quick to respond to any questions I had. Throughout, I appreciated the communication and the efforts to coordinate the rebuild. To say the least, I would highly recommend On Point Restore.
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