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  1. CA
  2. AB
  3. Edmonton
Polaron Solar Energy
Polaron Solar Energy
Polaron Solar Energy

Polaron Solar Energy

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4716 91 Ave NW, Edmonton, AB T6B 2L1, Canada Get Directions
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ABOUT   Services Excellence Summary

Polaron Solar Energy is Canada's most reliable and trusted Solar Company. Incorporated in 2013 in Ontario, Polaron has grown to be Canada's most trusted residential solar company, helping over 6,000 homeowners go solar. We expanded our services all over Canada in 2017 and now have operations in five provinces: ON, AB, and NS. Our comprehensive solution includes design, finance planning, installation, and professional maintenance. We have a committed team of many technicians and installers who ensure that every step is done with accuracy and detail. Each step is completed by our dedicated team with great care. Polaron provides the best quality solar panels and the lowest interest rates possible for our customers. Our unique program allows you to get solar panels of the highest quality and save money.

 

SUMMARY   Reviews Summary

Overall, Polaron's reputations appear mixed as many customers had positive experiences, chiefly praising their excellent response times and helpfulness. Their installations went well, and customers received ongoing support from the company over time. Most installation experiences were positive, and customer service was top-notch, reflecting well on the employees' competence. The only issue was the finished product, with a few customers noting the unequal look of the solar panels on their neighbor's homes. Some bemoaned the installation crew, claiming the site was messier than they would have liked. The company was polite about negative reviews, responding quickly to correct the problem and providing an explanation for why they stopped using trim before leaving. While the company provided customers with valuable assistance and a good experience with the product and customer service, the completed project did not always look as neat as some homeowners would have preferred.

 

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Pros & Cons

PROS
very helpful (1)
did a wonderful ... (1)
great job (1)
knowledgeable st ... (1)
recommend (1)
good experience (1)
great service (1)
very happy (1)
Cons
poor experience (1)
rude (1)
horrible (1)
poor customer se ... (1)
terrible service ... (1)
dishonest (1)
terrible (1)
stay away (1)
no response (1)

Polaron Solar Energy Reviews: 19. Average Rating: 3.1

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Stay far away from these people! Last fall hurricane Fiona came through and a tree fell on our garage. The racking for the panels had been installed, but the panels themselves were not yet. I contacted Polaron and included pictures. The first response was sending us an invoice for $1000 immediately without inspecting the damage. I responded that only one rail was bent and only a very minor amount. And asked: "What am I paying for? Please come check it out before charging me". Polaron said: "We will have the technicians check it out when they install the panels". The technicians came to install the panels. I spent the whole day talking to them, bringing them food and drinks, letting them use my restroom etc.. Nice guys. I asked them what they think about the damage from the storm? The reply: "no real damage, I banged the aluminum rail with a rubber mallet twice and fixed it!" the tech said. I said "great, you didn't need to replace anything at all" They said "nope" Next thing I know a month or 2 goes by and I receive an invoice in the amount of $519.26 for: "Additional cost for rails, labour and material". I respond: "that there was no additional rails, labour, or material (besides 2 swings of a rubber mallet). Please void this invoice" . Instead. I am hounded, threatened by legal teams, operations etc.. I will not ever pay this invoice. I am withholding the greener homes grant money until I receive an apology and proof in writing that this invoice is void and removed from my account.
Absolutely horrid customer service. When it came for the final electrical inspection on the system to get it operational. IT FAILED. I notified the company by email on July 4,2023 that the inspection had failed and expected a reply stating the deficiencies would be fixed immediately. Not the case. I received an email back the next day stating it was being passed on to the installation department. A week went by with no response. I emailed again stating I had heard nothing. I received a email the next day stating my concern had been escalated and how they were working to regain my trust. Still nothing concrete regarding the resolution of the deficiencies. Today I received an email that was insulting ti my intelligence stating that the part needed was being special ordered. It is an electrical box that is available at app electrical supply stores. It is a part that should have been included if the company had looked up the electrical code in my jurisdiction and been sent at install. There are no words that I can think of that could describe the total lack of concern this company has. As there no 0 rating I have selected a 1 star rating. This is way more than this company deserves.
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