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  1. CA
  2. AB
  3. Edmonton
Premier Fire & Flood Restoration

Premier Fire & Flood Restoration

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14608 134 Ave NW, Edmonton, AB T5L 4T4, Canada Get Directions
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ABOUT   Services Excellence Summary

Premier FIRE and FLOOD Restoration INC. Services We have 40 combined years of experience in restoration. We are a 100% Canadian-owned and operated company. We are IICRC (Institute of Inspection Cleaning and Restoration Certification) and First Aid certified. At Premier Fire and Flood Restoration Inc., we are dedicated to offering our customers high-quality and adaptable restoration services. Our team is courteous, professional and efficient. We collaborate with insurers, independent adjusters and insureds, as well as property managers, companies, and property managers, to implement an efficient recovery plan. Our purpose is to restore your property to its original state as soon as possible. We provide emergency service 24 hours a day, seven days a week, for floods, fires, and sewer backups. From the initial emergency mitigation phase to the final repair, we offer full service, including mould remediation and asbestos removal. We also perform complete structure demolition, burned material removal, and storage coordination.

 

SUMMARY   Reviews Summary

Everyone reviewed Premier Fire & Flood Restoration were contented. Brad and Ash were praised for their thorough and professional work. Many reviewers mentioned how the Brad and Ash went above and beyond to ensure the work was done appropriately and that they communicated constantly about what was happening. The final results of the projects were exceptional and had lasted for a while. Another satisfied customer thanked the professional workers for restoring what was a total nightmare back to a dream in record time. Even subcontractors working with Brad had a lot of praise. Consequently, the company can be recommended to anyone having water damage; it can handle big stressful situations and still leave you satisfied. Customer satisfaction and great service were some common themes in all the reviews.

 

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Pros & Cons

PROS
recommend (9)
highly recommend ... (6)
extremely profes ... (3)
on time (3)
very happy (3)
strongly recomme ... (2)
very knowledgeab ... (2)
reasonable prici ... (2)
done perfectly (2)
good experience (2)
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Cons
not happy (1)
rude (1)
disrespectful (1)
very disappointe ... (1)
disappointed (1)

Premier Fire & Flood Restoration Reviews: 34. Average Rating: 4.3

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This company is extremely disorganized and lacks basic project management skills. The roof leak was not fixed for 3 months and after a very rainy July/August which caused additional damage to our home. The subcontractor that Brad sent out caused additional damage when they repaired the roof by denting and scraping our seamless eaves trough. We were told they would return to fix it but nobody has. After about 14 weeks of literally zero work being completed, I requested regular weekly updates to try get the repairs on track. To this request, Brad told that they had 100 other jobs and didn’t have the time to meet. In the end, the insurance company removed them from my claim and Premier will no longer be completing my repairs. It should have taken a few weeks to get back home, yet here we are, 4 months later. I wouldn’t recommend Premier to my worst enemy.
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