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Review Keywords Analysis

  1. CA
  2. AB
  3. Edmonton
ABOUT   Services Excellence Summary

STM Cooling & Heating is a qualified, accredited, and safety-focused HVAC-R (Air-Conditioning and Heating, HVAC, Plumbing, and Refrigeration) Company. Our technicians are highly skilled, experienced, and trained. We can handle a large volume of work orders, both residential and commercial. We are proficient in repairing and maintaining air conditioning, heating and ventilation equipment. We carefully do preventive maintenance and test the electrical parts of HVAC systems. We can install and maintain refrigeration, heating, air conditioning, and plumbing equipment. Our professionals analyze every step to troubleshoot and fix malfunctioning components and systems. We use measuring and testing devices. We do free, no-obligation estimates for heating, hot-water, and cooling systems. Also, we provide filters and change them when it is time. We service your HVAC system and maintain it. We have excellent HVAC skills and specialists in humidity, heat recovery, ventilation, and thermostats. We can also buy and install a new hot water tank, do all types of electrical work, and install ductless cooling systems.

 

SUMMARY   Reviews Summary

The reviews offer overwhelmingly positive feedback about Shane's professional HVAC services. The first impression is that Shane is customer-focused and reliable, noting his prompt responses and commitment to explaining the tasks before starting the work. Shane's customers are grateful for his availability even in times of high demand and reassure that he is always fairly priced. Transparency and honesty are recurring themes in the reviews, with several customers appreciating Shane's information-rich conversations about their HVAC systems, which instilled confidence that he would not overcharge them for unnecessary services. Most satisfied customer reports also emphasize Shane's tidiness and patience in clearly explaining the complex HVAC vocabulary to homeowners, making the entire experience worry-free. Many commend Shane for his fast work, even at off-hours or emergency calls, and leaving their homes cleaner than he found it. The reviews thus heavily recommend Shane and the company as a fair, honest, and fast option with value for money.

 

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Pros & Cons

PROS
recommend (12)
highly recommend ... (8)
excellent job (3)
very professiona ... (3)
recommended (3)
very quickly (1)
friendly and pro ... (1)
great service (1)
positive experie ... (1)
exceptional cust ... (1)
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Cons
poor customer se ... (1)
STM Cooling & Heating Reviews: 34. Average Rating: 4.6
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