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Review Keywords Analysis

  1. CA
  2. BC
  3. Burnaby
Sleep Country Canada
Sleep Country Canada
Sleep Country Canada
Sleep Country Canada

Sleep Country Canada

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Open 10:00 AM-9:00 PM now
4219 Lougheed Hwy., Burnaby, BC V5C 3Y6, Canada Get Directions
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ABOUT   Services Excellence Summary

Sleep Country Canada is the largest omnichannel mattress retailer in Canada and has a notable brand presence. Sleep Country Canada is the only specialty bedding retailer with both a brick-and-mortar and online location. Our vision is to help Canadians achieve better sleep. Christine Magee and Stephen Gunn, with the assistance of Gordon Lownds, founded the chain in Vancouver in 1994. In Canada, there are 265 outlets. You don't want to be awake all night. The continuing focus of Sleep Country Canada would be on sleep. It is difficult to find the best night's sleep. Feel free to approach the Sleep Experts if you need help on how to get the best possible sleep. Every Canadian should be able to get the best night's sleep. Our customer service team is always available to help you. Do you have any questions, concerns, or opinions?

 

SUMMARY   Reviews Summary

The reviews indicate an exceptionally high level of customer satisfaction at Sleep Country. Customers frequently mention that customer service employees like Amber, Tylor, and Lexington provided excellent assistance. It is often seen as a standout feature. Employees frequently receive high praise for their store knowledge and patience in assisting their customers in evaluating various bed components before making a purchase decision. Several reviews cite examples where the employee went above and beyond to make the customer feel comfortable at the store and ensure they left with products that met their needs and budget. Moreover, there are constant words of comfort for the store's cleanliness and adherence to health and safety guidelines. These cons are positively generated with employees' behaviour for a stress-free shopping experience for large bed-related items such as mattresses, pillows, and sheets. The aspect of pricing is also not left aside, with some reviews expressing concern about the high prices but then acknowledging that the prices were reasonable considering the service and satisfaction received. One perk of the store that continuously comes up in the reviews is the fact that the store has a policy to take customers' old mattresses for a nominal fee, which many customers see as an added advantage due to the headache that they would have gone through to dispose of the old mattress by themselves. Sleep Country always is a sure bet, and several reviews end with customers noting that they would recommend the store to their friends and family members.

 

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Reputation Change over time

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Pros & Cons

PROS
recommend (12)
highly recommend ... (7)
great service (3)
extremely knowle ... (2)
very friendly (2)
amazing experien ... (2)
excellent servic ... (2)
super helpful (2)
knowledgeable st ... (1)
very personable (1)
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Cons
rude (3)
disappointed (2)
not impressed (2)
awful (1)
not happy (1)
very disappointe ... (1)
uncomfortable (1)
Sleep Country Canada Reviews: 72. Average Rating: 4.2
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