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Trek Bicycle Burnaby

Name: Trek Bicycle Burnaby
Address: Burnaby, CA
Telephone: +16044392453
Rating: 4.743

498 reviews

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+16044392453

Open 10:00 AM-6:00 PM now

5400 Kingsway #101, Burnaby, BC V5H 2E9, Canada Get Directions

bicycle repair shop BEST Bicycle Repair Shops in Canada BEST Bicycle Repair Shops in British Columbia

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ABOUT Services Excellence Summary

Trek Bicycle Burnaby offers the best Trek products and Bontrager service. We provide professional fit services, and our tune-ups are the best in the business. We promise to help ask, "How can I help you today?" Do you have any concerns? How often you ride, where and how long you want to go. We also need to understand if you have any goals with the bike. We are here to help you achieve the potential of your bike. Our service advisors will then put your bike on the stand, setting you up for our professional inspection. You can ask them questions and they will explain the process as they go. We will then tell you the best way to fix your problem. To ensure that you are comfortable with the repair cost, we will also give you an itemized receipt. We've got this! You'll get an email or text message when we finish your repairs. Furthermore, we'll call you if the machine breaks down. We know that it's hard to go without your bike for more than a day, let alone two weeks. Trek Bicycle Burnaby offers 24-hour turnaround on all models and makes.

SUMMARY Reviews Summary

Reviews for Trek Burnaby are very favorable. Multiple reviewers laud the helpful, knowledgeable staff. Many note that staff's willingness to assist with advice and repairs. Positive feedback on the customer service at the store includes one review which said that Shane is an encouraging and open worker. A recurring point is store personnel encourages customers to ask queries, which reviewers like. Cowboy in room number two says, "Sometimes people won't tell you what they think; the best part of being at this store is that people are open." Some customers also praise the store for the quality of its merchandise, and one reviewer said to come to the store to buy yourself a gift because of the well-made materials it contained. Another permanent review said she can't be grateful enough for the excellent service staff provided to her, adding that she felt honored and welcomed. One customer said she was a person who might have an item in her mind, and if she rereads the item, Shane couldn't answer. She says when you want to ask him anything about it, he will help you figure it out (see full text) - he is a friendly, patient salesperson, according to a permanent.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (39)

great service (23)

highly recommend ... (19)

very helpful (18)

very knowledgeab ... (16)

friendly staff (12)

helped me (12)

great experience ... (11)

excellent servic ... (9)

very friendly (9)

Cons

very disappointe ... (2)

rude (2)

disappointed (2)

not happy (1)

nobody answered (1)

upset (1)

scratches (1)

bad experience (1)

poor service (1)

unprofessional (1)