Lonsdale Dental Centre

Do not go. Lonsdale Dental Centre are the most unprofessional dental office I have ever been to, their lack of skill and care is astounding. I went here for a while, because I am not from Vancouver, and it was recommended as I did not know where to go. I had chips in my teeth, and asked if they could be filled. The dentist told me that was not possible, so instead just filed them down a bit, leaving me with a less sharp, but asymmetrical uneven result. I have since been told from a better dentist that I 100% can have it filled. So that was the first problem. They asked me if I want a night guard, which I said no, I do not want one. I have had a specialist tell me that it would make my TMJ worse. They called me to "let me know they ran it with my insurance and wanted to book me in." Now for the worst and most shocking experience. I was in a severe car accident, I suffer TMJ, but it was made extremely worse from this accident. I went in for a filling, and told them that my TMJ was much worse from this accident, plus I have whiplash, concussion, PTSD, and back / neck injuries on top of it. The inept assistant was pushing soooo hard on my jaw that I was crying, and could taste the blood as she cut up my gums trying to force on the ring for the dental damn. I kept telling her how painful it was, and she kept "adding more freezing" as she continued to forcibly try to shove on this ring. After about 5 minutes of her gouging me up, and causing extreme stress to my jaw and neck, the dentist came and said "That is the wrong size" . . . No wonder she was struggling soo much. The filling was done, and they were to close for 2 weeks for holidays. They informed me that they would be closed, but would have someone checking emails incase I needed any adjustments, incase the filling was too high. It was.. I emailed to let them know I was in constant pain where the filling is, and that my physio therapist was very angry how much stress they put on my jaw and neck. He did not even want me to go back to them. I sent them a photo of how cut up my gums were even a week later. You can see in the photo how cut it still is even 6 days later, especially with how fast the mouth heals it was shocking to see how deep the mark still was. I said I was struggling to even think of coming back to have the tooth looked at because of how horrible that experience was, and how it not only affected my physical health, but mentally aswell as I was suffering soo much anxiety and depression from the PTSD of almost dying. But thought it was important to let them know how bad my experience was with that hygienist, to prevent someone else from suffering like I did. To not know the proper size, and ignore as I told her how painful it was is inexcusable. They finally responded a week later asking if I would come back, and I agreed under 2 conditions. 1. I would NEVER be with that hygienist again, and 2. I would have on file that a dental damn would be never used again. They agreed, so I booked in... To my horror, when I was brought it, guess who the assistant was... The very same one that I was promised I would never be with again. I was soo furious I Sat there frozen with rage as all I could do not to get up and leave was silently have tears stream down my face. The dentist came, and awkwardly filed down the filling that was way too high causing me soo much pain. She asked what was wrong, to which I said "Did you get my email?". She said No and asked what it was about. All I said was you need to read it. The dentist emailed me to apologize, but it was way too late for that. The fact that the front desk had the lack of tact to even tell her about my email, and still booked me with the same hygienist was disgusting. Their lack of care about patients and lust for money is evident. Avoid at all costs.