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  1. CA
  2. BC
  3. North Vancouver
Smoother Movers

Smoother Movers

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1580 Bay St, North Vancouver, BC V7J 1A1, Canada Get Directions
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ABOUT   Services Excellence Summary

Smoother Movers is a medium-sized Vancouver and Lower Mainland moving organization. Since 1980, our movers have been moving and packing households and businesses. Not all local movers move pianos, but Smoother Movers do. We also rent and sell packing supplies, wardrobes, bins, and plastic containers for the closet to move hanging clothes. Fitted covers are available for mattresses and couches. We are BBB-accredited with an A+ rating. The piano movers in Vancouver are professional. We have moved pianos for 40 years, so we know the technique. Our custom skids fit uprights, babies, or grand pianos. The crews are familiar with the disassembly routine for a grand, including how to remove its legs, lid, and lyre. We remove the music stand and the front legs of a spinet to make it safe. Relocating is stressful, and it is essential to protect your valuables to ensure they arrive safely at your new home或we will help them get there safely now.

 

SUMMARY   Reviews Summary

Reviewers praised Smoother Movers, also known as Doug and Linda's moving company as they performed with exceptional professionalism throughout the move and storage procedures. They also received credit for their organization, responsiveness, friendly attitude, great problem-solving skills, and an enthusiastic work ethic, making the majority of customers super satisfied. Doug and his team excelled in careful handling of all items, notably fragile items such as pianos, making the move stress-free. Moreover, all reviewers acknowledged that movers placed protective bags and wrap on all furniture in the team, ensuring there was no damage in the end. Customers also admired the fact that the company truly charges by the hour, making their prices for poor people favorable and no unpleasant additions, as seen with most companies involving a mini of four hours. The company was very timely without requiring a mini or paying for a lot of time that was not utilized, making it even more fabulous for those who work on a budget and a tight schedule. All the reviewers said they would recommend this company without a doubt and would use them in the future. Marks of excellent jobs perish in the moving company known as Smoother Movers. Industries have a lot of garbage reviews and their examples are horrid.

 

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Fiona left a 1 star review
★☆☆☆☆
On TrustAnalytica
Jun 24
Verified

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recommend (11)
on time (5)
highly recommend ... (4)
recommended (3)
positive experie ... (3)
got the job done ... (2)
absolutely incre ... (2)
professional exp ... (2)
excellent care (2)
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Smoother Movers Reviews: 25. Average Rating: 4.6

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Title: Terrible Experience with Smoother Movers Rating: ★☆☆☆☆ I recently hired Smoother Movers for my move, and I have to say, it was an absolute nightmare. Not only did they mishandle my belongings, but they also caused a dent in my floorboard, which they initially denied. Luckily, my boyfriend and I were present during the move, and he served as my witness to their negligence. To make matters worse, even after admitting their mistake, they still had the audacity to charge me the full payment for their services. They refused to leave my home without receiving payment, leaving me with no choice but to comply. It was a blatant disregard for customer satisfaction and a complete lack of professionalism. When I demanded that they either pay for the repair or replace the damaged floorboard, they flat-out denied both requests. Instead, they offered to complete superficial repairs that would be glaringly obvious to the naked eye. It's disheartening to see a company prioritize a quick fix over proper resolution, especially when they were the ones responsible for the damage in the first place. I am deeply disappointed by Smoother Movers' behavior and their unwillingness to take responsibility for their actions. The entire experience has left me feeling frustrated, taken advantage of, and disrespected as a paying customer. I strongly advise against using their services if you value professionalism, accountability, and the safety of your belongings. Additionally, it is important to note that Smoother Movers displayed a severe lack of communication. Despite reaching out to them via email regarding the unresolved issue, they completely ignored my message and never bothered to respond. This further highlights their disregard for customer concerns and reinforces the unprofessionalism exhibited throughout the entire ordeal. Their failure to acknowledge my attempts at seeking resolution only adds to the overall disappointment and frustration experienced with Smoother Movers. Please beware of Smoother Movers and spread the word to ensure others don't go through the same ordeal. They have shown a complete lack of integrity and customer service, making them a company to avoid at all costs.
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Fiona left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
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