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Big O Tires

Name: Big O Tires
Address: Vancouver, CA
Telephone: +16047335232
Rating: 4.2277

101 reviews

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+16047335232

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3050 W Broadway, Vancouver, BC V6K 2H1, Canada Get Directions

tire shop Top Tire Shops in Canada Top Tire Shops in British Columbia

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ABOUT Services Excellence Summary

Big O Tires on Broadway is your go-to team in Vancouver for a huge selection of tires and wheels for every vehicle and every road condition. The busy West Broadway location is run by Rick and Sales Manager Patrick Livingstone, who provide clients with the best tire and wheel brands at the lowest prices and with fast, friendly service. On the west side of town, Big O Tires on Broadway is where you should go for all your tire needs!

SUMMARY Reviews Summary

Customers give overwhelmingly positive reviews for Big O Tires, with many mentioning the excellent service and staff. Some even express that the company has been their go-to spot for years, as it is a friendly and honest place and that techs are careful with your car and know what they are doing. A few people say Big O is a fantastic business that recommends tires, does brake work on time and efficiently, and is very honest over difficult-to-diagnos fixed flats. Service is quick, efficient and knowledgelable with staff always present during the company visited. And I have to recommend Big O to the public, as it does a great job.

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Reputation Change over time

Pros & Cons

PROS

recommend (7)

great service (5)

friendly staff (5)

very impressed (3)

friendly service ... (3)

very professiona ... (3)

excellent servic ... (3)

very helpful (3)

very friendly (2)

fast service (2)

Cons

expensive (2)

terrible service ... (1)

overcharge (1)

will not be retu ... (1)

disappointed (1)

too busy (1)

they were closed ... (1)

unprofessional (1)

go somewhere els ... (1)

unhelpful (1)

Big O Tires Reviews: 101. Average Rating: 4.2

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Reviews (1) Google Reviews (100)

andy3389

on Trustanalytica

Fix negative reputation Fix negative reputation

We have repaired the flat tire a couple of times and the service provided has been good. However, after December 6, 2023, the service quality does not seem to be the same. On December 6, 2023, at around 3:30pm, we dropped off the car to fix a flat tire after that flat tire had been repaired before. When the technician tried to put back the wheel lock, they broke the wheel stud by turning at a wrong angle. The technician then reported this to Michael who reported it to the assistant manager, Brock, who apologized for the mistake and subsequently asked me to repair the wheel at the dealership. Therefore, the next day, I went to the dealership to repair it which cost $200 to repair. The Lexus technician there informed me that the reason behind this incident was because the lung nut was installed incorrectly due to the wrong angle that it was installed in. We talked to Big O Tire to pay back the damage cost, but the assistant, Manager Brock Lennox, told me that it was a previous problem that was already present before repairing the flat tire and refused to pay.(even wheel stud is perfect before they put back the wheel nut) We tried to talk to the current owner Patrick, but Brock said that he retired and that he is the one and only one who can talk to us about it at the shop. I hope someone can reply to this email regarding some feedback as it does not seem improbable that a company can only be run by an assistant manager.

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