Canada West Veterinary Specialists & Critical Care Hospital

Today, I am finally calm enough to respond to the situation in their office concerning my dog, Luna, health. I am disappointed with the hospital and one of the oncologists as a "specialist". It upsets me that I trusted her as a medical professional and believed she would help our family. When explaining our situation to other specialists, everyone told us that it was insane how we had to wait one month for Luna's biopsy results, which only happened because my husband kept asking for them. Furthermore, she kept pushing the next appointment back, which others agree is cruel. She knew something was wrong with our dog, and she waited until the last moment to see her. We called the hospital and informed the secretaries about the rapid increase of Luna's tumours begging for a faster appointment. Still, they ignored all of our cries for help. When we got Luna's biopsy test, she had stage 1 mast cell cancer that could be treated immediately with chemo. (90% of the cases can be curable). However, they postponed appointments which worsened Luna's cancer and became stage three. It took TWO AND HalF MONTHS to have an appointment that was not an appointment for chemo, it was just another appointment to go and pay for. Even though the hospital had all documents for Luna, they did not do anything faster to save her. Luna already had a second surgery, and the hospital knew about the aggressive nature of her cancer because the second surgery was done in this hospital. However, they still cancelled our appointments and ignored our needs. When my husband came to the appointment, the oncologist said she was sorry. After such a long waiting time, "I'm sorry" is laughable. She could be sorry if she tried to help Luna, but the chemo did not work because the cancer was unpredictable, but she did not even try to help her. We just got an estimate for the treatments with a 0% success rate. I am not saying that we had a 100% success rate before. It is cancer, and we understand that the fight is not easy, but there is a much bigger chance if you react faster. But once again, the oncologist never pulled through on her promise of early chemotherapy, killing our dog. They let us down repeatedly, and because of their negligence, we are now constantly scrambling to save our dog. For this oncologist, Luna was one of the many patients; for us, Luna is one of the members of our family. We love her, and we would do everything for her. And we regret that we trusted this hospital. Luna has stage three cancer, with numerous spots all over her body. My entire family has to rearrange our lives to care for our sick dog; nothing is the same in our home. All of this is because we trusted the wrong specialist at the most crucial moment in Luna's battle with cancer.