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  1. CA
  2. BC
  3. Vancouver
Canada West Veterinary Specialists & Critical Care Hospital
Canada West Veterinary Specialists & Critical Care Hospital
Canada West Veterinary Specialists & Critical Care Hospital

Canada West Veterinary Specialists & Critical Care Hospital

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Open  00:00-23:59 now
1988 Kootenay St, Vancouver, BC V5M 4Y3, Canada Get Directions
4.1
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ABOUT   Services Excellence Summary

Canada West Veterinary Specialists & Critical Care Hospital is a fully equipped veterinary hospital with specialized services. Our facility functions similarly to a large full-service human hospital, and we accept referrals from family veterinarians in British Columbia, Washington State, Alaska, and the Yukon. Our hospital is staffed by over 100 veterinary specialists and technologists, each of whom specializes in one of the hospital's various specialties. Our primary goal is to provide all our patients with the most exceptional medical, surgical, and rehabilitative treatment and care possible. Our hospital also focuses on developing the relationship between pet owners and their pets, as well as solidifying the cohesion between ourselves and our referring sources.

 

SUMMARY   Reviews Summary

Canada West Veterinary Specialists has an excellent reputation online. Numerous customers are grateful for the cohesive, dedicated, and empathetic staff and the cutting-edge resources that can address any pet concerns during emergencies. Despite the high costs, the positive results, professionalism, and emotional support during rough times validate the price tag. Many people emphasize how the team has impacted them and the peace of mind they have during stressful vet appointments. Although the terminally ill pet testimonials are heart-breaking, they accentuate the veterinary clinic's compassion and accommodation. If a beloved pet must pass away, every pet owner wants to be in a place where the professionals understand that this event is one of the most difficult in life. Nearly all the reviews laud the facility's track record, and several clients indicate that the clinic is the best and safest place for their pets. Most reports mention the surgical skills, resourcefulness, and attentiveness of staff, doctors, and service providers. Several patients endorse Canada West's efficiency, thoroughness, honesty, and communication, particularly in health crises. Can West is praised by several customers, who recommend top-notch health care and professional and emotional support. In brief, consumers believe that the business is credible, and they would tell their loved ones not to use any other facilities when they have to bring their pets in for emergencies.

 

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Pros & Cons

PROS
recommend (9)
highly recommend ... (3)
amazing job (2)
extremely knowle ... (2)
in good hands (2)
excellent job (2)
recommended (2)
accommodating (2)
attention to det ... (1)
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Cons
disappointed (3)
disappointed (1)
stay away (1)
terrible (1)
terrible experie ... (1)
waste of money (1)
waste my time (1)
not recommend (1)
unprofessional (1)
do not come (1)
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Canada West Veterinary Specialists & Critical Care Hospital Reviews: 101. Average Rating: 4.1

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Today, I am finally calm enough to respond to the situation in their office concerning my dog, Luna, health. I am disappointed with the hospital and one of the oncologists as a "specialist". It upsets me that I trusted her as a medical professional and believed she would help our family. When explaining our situation to other specialists, everyone told us that it was insane how we had to wait one month for Luna's biopsy results, which only happened because my husband kept asking for them. Furthermore, she kept pushing the next appointment back, which others agree is cruel. She knew something was wrong with our dog, and she waited until the last moment to see her. We called the hospital and informed the secretaries about the rapid increase of Luna's tumours begging for a faster appointment. Still, they ignored all of our cries for help. When we got Luna's biopsy test, she had stage 1 mast cell cancer that could be treated immediately with chemo. (90% of the cases can be curable). However, they postponed appointments which worsened Luna's cancer and became stage three. It took TWO AND HalF MONTHS to have an appointment that was not an appointment for chemo, it was just another appointment to go and pay for. Even though the hospital had all documents for Luna, they did not do anything faster to save her. Luna already had a second surgery, and the hospital knew about the aggressive nature of her cancer because the second surgery was done in this hospital. However, they still cancelled our appointments and ignored our needs. When my husband came to the appointment, the oncologist said she was sorry. After such a long waiting time, "I'm sorry" is laughable. She could be sorry if she tried to help Luna, but the chemo did not work because the cancer was unpredictable, but she did not even try to help her. We just got an estimate for the treatments with a 0% success rate. I am not saying that we had a 100% success rate before. It is cancer, and we understand that the fight is not easy, but there is a much bigger chance if you react faster. But once again, the oncologist never pulled through on her promise of early chemotherapy, killing our dog. They let us down repeatedly, and because of their negligence, we are now constantly scrambling to save our dog. For this oncologist, Luna was one of the many patients; for us, Luna is one of the members of our family. We love her, and we would do everything for her. And we regret that we trusted this hospital. Luna has stage three cancer, with numerous spots all over her body. My entire family has to rearrange our lives to care for our sick dog; nothing is the same in our home. All of this is because we trusted the wrong specialist at the most crucial moment in Luna's battle with cancer.
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