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  2. BC
  3. Vancouver
Costco Tire Center
Costco Tire Center
Costco Tire Center

Costco Tire Center

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605 Expo Blvd, Vancouver, BC V6B 1V4, Canada Get Directions
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ABOUT   Services Excellence Summary

Costco Tire Center revolutionized retail in under two decades. In 1976, San Diego businessman Sol Price brought the concept to life. At Price Club, the world's first warehouse membership club, members saved unprecedented amounts thanks to efficient buying and operating procedures. Initially open to enterprises, Price Club sold a wide variety of wholesale and supplies. The executive vice president of merchandising, distribution and marketing was Jim Sinegal. He helped refine product and marketing strategies, leading to Price Club's success. Sinegal, a Price Club veteran of seven years, leveraged his experience to co-found Costco Wholesale with Jeff Brotman. The first store opened in Seattle in 1983. Both Price Club Wholesale and Costco Wholesale innovated and expanded during the decade that followed. In 1993, the mega-retailers merged, putting together an unparalleled leadership team that turned Costco into a favorite warehouse club worldwide. You still recognize Costco as the company grows. The following core values attract and retain millions of customers worldwide. Quality commitment. Costco's warehouses have around 4,000 stock-keeping units (SKUs), far less than a typical grocery store's 30,000. The company provides consumers with great value by meticulously selecting products based on quality, price, brand, and features. Entrepreneurial spirit. Costco employees have been entrepreneurial for decades. Everyone shares responsibility for beating customer expectations, from the management team to the floor staff. Focus on employees. Costco ranks ahead of other Fortune 500 businesses when it comes to employee focus. The company provides the best benefits and pay its employees fairly, ensuring that only talented, positive people work here. Canada has over ten million members. The average customer spends CDN$25 billion every year.

 

SUMMARY   Reviews Summary

Reviews suggest that Costco Auto Service offers remarkable customer service. Many commend how courteous and friendly the staff are. Customers express contentment with the service's affordability. The tire promotions provide even greater value for their money. Reviewers emphasize the staff's kindness and the facility's accessibility, which improves their experience. Members like to buy their tires at Costco, as the savings are significant. Several laud the serenity the place offers, as they can set up an appointment rather than wait too long. In general, customers found Costco to be a reliable services provider. Working in teams allows them to expedite the repair of flats. Many write about how the team of professionals are knowledgeable and that the service goes beyond the usual. The crew also assist in the maintenance of the vehicle and sanitizing it, during the pandemic. One customer even posted that he was glad that he could be serviced ahead of time. Online appointment booking has become an even more convenient option. In essence, clients have only positive reviews.

 

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Jan left a 1 star review
★☆☆☆☆
On TrustAnalytica
Feb 07
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Costco Tire Center Reviews: 98. Average Rating: 3.8

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took my car into Costco for a simple tire replacement. I didn't even get out of the parking lot or sight of the Costco worker without knowing there was something wrong as there was a terrible sound especially when backing up. I turned right back around and gave the keys back to the tire shop employee. They said there was no way they could of damaged the car. Guess the 16 year old was infallible. I filed a complaint immediately. Two weeks later Matthew from Gallaher Basset, thier liability company called and said he had reviewed the video and had my repair bills in front of him and denied the claim and Costco did nothing wrong (total lie). Fact, I never passed the bills onto Costco, or anyone else. My shop was only able to get to and fix my car a few days earlier. I had paid over the phone using my credit card and the shop didn't have info or ability to pass on those bills. Costco also didn't know the local garage/body shop I took my car to. Fortunately I had taken my car directly to the shop from Costco. Costco had damaged the bracket that holds my break line. It could of been much worse as the damage they caused could of caused my breaks to fail. Fortunately my shop charged me very little for the damaged wheel weight and new bracket to hold my break line. Just play it safe if you value your life or the lives of your family. For me it worked out, all was fixed by this other company (out of my own pocket). I hope others in the future will be so lucky. My advise play it safe DON'T EVER GET TIRES FROM COSTCO. The risk is too high as they don't know what they are doing and it is resulting in life threatening mistakes
Ordered tires online. Said they were in stock. Obviously in stock doesn't mean in stock the way most people interpret it. At Costco it means somewhere in their supply chain. Took three weeks to get them in. Once they arrived, I tried to book an appointment online to get them installed. Two months - no openings on their online booking calendar. Tried calling my local store. 10 calls. No one ever picked up. Drove an hour to the store. Told they could squeeze me in in 11 days. Took my tires and had them installed same day elsewhere. Worst customer experience ever. Would never buy tires from Costco again.
very bad customer services and rude.
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Jan left a 1 star review
★☆☆☆☆
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2 weeks ago
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