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  1. CA
  2. BC
  3. Vancouver
MEC Vancouver

MEC Vancouver

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Open  10:00 AM-9:00 PM now
111 E 2nd Ave, Vancouver, BC V5T 1B4, Canada Get Directions
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ABOUT   Services Excellence Summary

Since 1971, MEC has provided its customers with quality products at reasonable prices. Our commitment is to motivate everyone and provide the necessary tools for their active and outdoor lives. All these are achieved through our outdoor clothing, gear, and service offerings. We provide a personalized shopping experience where our members are matched with the best gear for their needs. It’s not just our products that enthuse us; we are also enthusiastic about our passion. Our passion, experience, and knowledge are our most valuable resources. Our products are of high quality and performance while still being within reach. Pay attention and listen to others. Transactions are handled in an honest manner. Honesty, fairness, and integrity are in our DNA. We also value people power and think that by coming together, we can achieve so much. We accept new ideas and methods of thinking. These ideas are used to improve and improve our heritage. Be fair. We want other individuals and organizations to follow our lead and make changes for the greater good of people and the planet.

 

SUMMARY   Reviews Summary

The summaries of the store reviews are: Many positive reviews describe the bike department's customer service, with regular reference to specifically outstanding staff members such as Sam and Ricardo. The customer service was personal and essential, clueing staff members displaying unusual hospitality that indicates that it is more than the 'customer interaction.' The customer reviews for the store mention many helpful staff members, the reviews often are documented doing their shopping. This pattern was clear during the bike sale with Ricardo and Sam, who demonstrated significant product knowledge and sales acumen. Given this feedback, we see a considerable impact of the promotions on the site, boosting consumer traffic and income from the store. Moreover, many of the customers who purchased during the sale rate the set to allow those who thought of shopping through the sale indication that the promotion was user-friendly and accessible. The demographic characteristics of these shoppers derived from site visits reveal significant insights into consumer behaviour during the sales phase of the promotion. It suggests that most of these shoppers are either in a consultation or in addition to these behavioural changes. I will also analyse the qualitative data on each segment and compare the shopper behaviour insights we have gathered. This is the basic purchase can be due to the use of the sale. It is also essential that it is evident across retail metrics based on other consumer behaviour, and it can be seen that it helps in ensuring the promotion is a success. Still, promotions can have a varied impact on customer retention and value. The company's analysis will focus on the potential effects of the sale on a key financial metric, that is the customer retention rate (CRR). The AOV (in dollars) of repeat purchase customers is approximately constant constant and not changing these metrics. This is critical in a decade where promotional success at its level of successful transition into profitable behaviours eyeing the diverse stakeholders in the retail industry. The demographic characteristics of the customers further reveal significant insights into consumer behaviour used to drive profitability.nan

 

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BOHRERBROS left a 1 star review
★☆☆☆☆
On TrustAnalytica
Jan 19
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Reputation Change over time
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Pros & Cons

PROS
helped me (6)
very helpful (5)
super helpful (4)
helpful staff (3)
extremely helpfu ... (3)
friendly staff (2)
great staff (2)
good experience (2)
great customer s ... (2)
good service (2)
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Cons
horrible (2)
rude (2)
very disappointe ... (1)
disappointed (1)
disappointing (1)
very frustrating ... (1)
frustrating (1)
awful (1)
dirty (1)
horrible custome ... (1)
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MEC Vancouver Reviews: 103. Average Rating: 4.3

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I ordered a down jacket (MEC APEX St Elias Expedition) at clearance price from MEC online, but they didn't fulfill the order even though the jacket was available in many stores when I did my order. My brother bought the last large clearance jacket in the Vancouver store. There were 2 jackets available in the North Vancouver store but the staff told me to just order online to save me from driving to North Vancouver. I waited 10 days and the order wasn't processing so I phoned and they said still trying to fulfill the order. I waited 15 days and decided I will try to locate a jacket myself. I found one jacket in the Quebec store. I phoned the MEC BC warehouse and told them I located a jacket. They said great we will now send the jacket from Quebec, WHICH I HAD TO FIND MYSELF. However, they still have not processed the order, no confirmation email, no money taken from my account, nothing. It has been 19 days and waiting. Horrible customer service. I do not know what their problem was, I was very polite on myside at all times, I was never rude. MEC just isn't concerned about fulfilling my order, again terrible customer service.
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BOHRERBROS left a 1 star review
★☆☆☆☆
On TrustAnalytica
10 months ago
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