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Get in touch!MEC Vancouver Reviews: 102. Average Rating: 4.3
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I ordered a down jacket (MEC APEX St Elias Expedition) at clearance price from MEC online, but they didn't fulfill the order even though the jacket was available in many stores when I did my order. My brother bought the last large clearance jacket in the Vancouver store. There were 2 jackets available in the North Vancouver store but the staff told me to just order online to save me from driving to North Vancouver. I waited 10 days and the order wasn't processing so I phoned and they said still trying to fulfill the order. I waited 15 days and decided I will try to locate a jacket myself. I found one jacket in the Quebec store. I phoned the MEC BC warehouse and told them I located a jacket. They said great we will now send the jacket from Quebec, WHICH I HAD TO FIND MYSELF. However, they still have not processed the order, no confirmation email, no money taken from my account, nothing. It has been 19 days and waiting. Horrible customer service. I do not know what their problem was, I was very polite on myside at all times, I was never rude. MEC just isn't concerned about fulfilling my order, again terrible customer service.
