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ONE UP PARTY

Name: ONE UP PARTY
Address: Vancouver, CA
Telephone: +12368681918
Rating: 3.8182

55 reviews

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+12368681918

Open 10:00 AM-6:00 PM now

3363 Fraser St, Vancouver, BC V5V 2C2, Canada Get Directions

balloon store Top Balloon store in Canada Top Balloon store in British Columbia

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ABOUT Services Excellence Summary

Our company, ONE UP PARTY, is dedicated to offering products that enhance our everyday lives. We make shopping fun by updating our listing page with exciting, hand-curated products and intentionally designed products that we cannot survive without. Trying to find the perfect balloon setup for your upcoming party? ONE UP PARTY has got you covered. We can offer any balloon setup you can dream of, whether you are hosting a small house party or a large outdoor gathering. We can manage everything so you don't have to. Setup and takedown, as well as delivery services, are all available at ONE UP PARTY. Our advanced delivery tracker enables you to track your order and never miss it. Take a picture as evidence. ONE UP PARTY promises on-time delivery of your order even if you put it today or 12 months from now.

SUMMARY Reviews Summary

Customers' reviews mostly range from pleased to amazed at One Up's products and services. They specify excellent communication, as it makes ordering seamless and there is constant updates on delivery. The variety of moods demonstrated by images displayed in the balloons, as well as the beautiful and colourful cakes, conveying the realness of all the scenes with the special celebrant upon delivery. Several customers have even requested for their service again because of their speed and efficiency in the online order process, and because of their ability to respond quickly to same-day requests. This shows that customers trust One Up for important occasions.

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Reputation Change over time

Pros & Cons

PROS

recommend (5)

great service (5)

helped me (5)

recommended (4)

on time (4)

highly recommend ... (4)

great experience ... (3)

definitely come ... (3)

helpful staff (3)

amazing job (2)

Cons

not recommend (2)

unprofessional (2)

horrible (2)

overpriced (1)

very disappointe ... (1)

disappointed (1)

disappointing (1)

angry (1)

not a good exper ... (1)

not happy (1)

ONE UP PARTY Reviews: 55. Average Rating: 3.8

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Reviews (1) Google Reviews (54)

Helen

on Trustanalytica

Fix negative reputation Fix negative reputation

Never Hire this company with their Poor Customer Service!!! The experience was the worst customer service I have ever encountered. I regret to say that I would never recommend One Up Balloon to anyone. I am writing to express my utmost disappointment with the service provided by ONE UP company on the day of my order delivery. I had requested two deliveries; one to a restaurant before 6 pm and another to my home as a surprise gift for my husband at 3-4pm. However, the experience was far from satisfactory. At 2:30 pm, I received a message from someone claiming to be from One Up Balloon, stating that the delivery would arrive in 15 minutes. However, it was the time I had planned to go pick up my sons. I immediately called the number provided, but there was no response. I then called the office number and detailed my predicament, and to my surprise, the owner answered my call with a very unprofessional attitude. I explained my situation, but he responded with a rude tone, saying there was nothing to be concerned about and that this was how their small business system worked. To my astonishment, he abruptly hung up the call. The service was so bad that it made my son bus home by himself, and my husband had to help me drop the other kids at home. To add insult to injury, my husband saw the company logo on the truck in front of my house, I spent over $700 on this surprise for my husband only to be met with terrible service that caused me unnecessary stress and inconvenience. I seriously request that you should take urgent steps to address your service issues and improve your customer service. I expect a resolution to this matter and for you to ensure that such incidents do not occur again in the future.

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