Sidesaddle Bike Shop

If you are a supplier, beware of this business. I was burnt badly by Andrea the owner. In late 2022, I was asked to rebrand their business to move away from a female focused local bike shop towards a more inclusive store that welcomed all and to appeal to a broader customer base. My designer and I presented several very well received creative presentations, including logo, positioning and value statements, color scheme refresh, in-store POS, copy platform and first stage we site design. Andrea was delighted with every output. However, out of the blue she emailed me to end the project, having a wobble and lost her nerve, deciding that she wanted to remain female and locally focused. She blamed it on me stating that my webcopy didn't capture the ethos of her business. It didn't as the brief was to take it in a new direction to appeal to her core audience and a broader one alike. She refused to pay me the $3,500 for the work undertaken. As I said, beware of entering into a business ship with this individual

Unhappy and unhelpful would be my summary for this business. I originally purchased a Bike Friday. When I asked about pricing to add a hub shifter, I was quoted a price of $5000, double what I had recently paid, suggesting an outrageous markup. I was disappointed, following purchase, to find that the bike model I purchased new is no longer produced. When I returned to get a different stem riser to fit the handlebars, I encountered a hostile unhappy person who complained about poor income, insufficient staff, and overloaded service needs. With this new bike, I was asked to book an appointment in the next week, and to pay for a bike fitting. She also added that she did not really want to do business with me. She then replaced and charged me for a new stem extender, rather than changing stem riser tube we had previously discussed. When I asked about returning the bike, she said there are no returns on bikes. The Microshift front shifter, included with the bike, broke after 4 weeks. Microshift promptly replaced the shifter as a Warranty claim. I have subsequently dealt directly with the manufacturer in Oregon, and they have been cooperative, responsive, and timely in their addressing issues. They even replaced the stem riser tube for no charge. I have been biking for decades, I fix my own problems. I seek service only when I cannot complete a repair. I appreciate cooperative, friendly, and timely service when required. I regret my purchase from this business, and choose to find continuing service for my bicycle elsewhere.