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Sidesaddle Bike Shop

Name: Sidesaddle Bike Shop
Address: Vancouver, CA
Telephone: +16044282453
Rating: 3.9703

101 reviews

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+16044282453

Closed Now now

3469 Commercial St, Vancouver, BC V5N 4E8, Canada Get Directions

bicycle repair shop BEST Bicycle Repair Shops in Canada BEST Bicycle Repair Shops in British Columbia

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ABOUT Services Excellence Summary

At Sidesaddle, we have a full-service repair department for everything from a flat tire to a custom-built bike. Our mechanics specialize in city, road, touring, and e-assist bikes and strive for a 48-hour turnaround to get you rolling again quickly. Schedule a tune-up or one-off repair. To get the most out of your bike, you need to maintain it as close to its original equipment as possible. At Sidesaddle, we strive to fix what's broken and improve what can be improved. With this comprehensive approach, you will be able to enjoy a high-quality bike at peak performance for much longer periods of time. You will be better off minimizing your repairs and making them as simple and take cost-effective as possible. If this is your desired approach, schedule an appointment at our sister shop, Flat Fix.

SUMMARY Reviews Summary

Sidesaddle has nothing but positive, glowing reviews from customers. Most of them appreciate the staff’s knowledge, professionalism, and kind demeanor and how they always provide fantastic advice. The shop’s response to emails is also fast. Clients are often content even they did not purchase from the store, a large selection of accessories and services are also on offer at the store, which has plenty to appeal to people. Organized text-in, email-in system for requests, plus the staff was attentive to everybody who walked into an Em this included during the early months of the pandemic when only earlier-by-appointment was allowed. Customers with no product identified and walked in felt very welcome and valued. The store also provides space for customer’s cyclists and their pets while still inside the store. Lots of customers said that the store and its sister shop are their go-to bike shops. Do not just take my word for it read these reviews you could be next!

Alistair left a 1 star review

★☆☆☆☆

On TrustAnalytica

Feb 24

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Reputation Change over time

Pros & Cons

PROS

recommend (8)

very knowledgeab ... (5)

highly recommend ... (3)

recommended (3)

great service (3)

super nice (2)

knowledgeable st ... (2)

excellent servic ... (2)

very helpful (2)

definitely be ba ... (2)

Cons

rude (3)

terrible custome ... (1)

uncomfortable (1)

disappointed (1)

unhappy (1)

not satisfied (1)

feel very offend ... (1)

horrible (1)

won't be back (1)

take advantage o ... (1)

Sidesaddle Bike Shop Reviews: 101. Average Rating: 4.0

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Reviews (2) Google Reviews (99)

Alistair

on Trustanalytica

Fix negative reputation Fix negative reputation

If you are a supplier, beware of this business. I was burnt badly by Andrea the owner. In late 2022, I was asked to rebrand their business to move away from a female focused local bike shop towards a more inclusive store that welcomed all and to appeal to a broader customer base. My designer and I presented several very well received creative presentations, including logo, positioning and value statements, color scheme refresh, in-store POS, copy platform and first stage we site design. Andrea was delighted with every output. However, out of the blue she emailed me to end the project, having a wobble and lost her nerve, deciding that she wanted to remain female and locally focused. She blamed it on me stating that my webcopy didn't capture the ethos of her business. It didn't as the brief was to take it in a new direction to appeal to her core audience and a broader one alike. She refused to pay me the $3,500 for the work undertaken. As I said, beware of entering into a business ship with this individual

Gerald

on Trustanalytica

Fix negative reputation Fix negative reputation

Unhappy and unhelpful would be my summary for this business. I originally purchased a Bike Friday. When I asked about pricing to add a hub shifter, I was quoted a price of $5000, double what I had recently paid, suggesting an outrageous markup. I was disappointed, following purchase, to find that the bike model I purchased new is no longer produced. When I returned to get a different stem riser to fit the handlebars, I encountered a hostile unhappy person who complained about poor income, insufficient staff, and overloaded service needs. With this new bike, I was asked to book an appointment in the next week, and to pay for a bike fitting. She also added that she did not really want to do business with me. She then replaced and charged me for a new stem extender, rather than changing stem riser tube we had previously discussed. When I asked about returning the bike, she said there are no returns on bikes. The Microshift front shifter, included with the bike, broke after 4 weeks. Microshift promptly replaced the shifter as a Warranty claim. I have subsequently dealt directly with the manufacturer in Oregon, and they have been cooperative, responsive, and timely in their addressing issues. They even replaced the stem riser tube for no charge. I have been biking for decades, I fix my own problems. I seek service only when I cannot complete a repair. I appreciate cooperative, friendly, and timely service when required. I regret my purchase from this business, and choose to find continuing service for my bicycle elsewhere.

Alistair left a 1 star review

★☆☆☆☆

On TrustAnalytica

8 months ago

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