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  1. CA
  2. BC
  3. Victoria
Famous Nails
Famous Nails
Famous Nails

Famous Nails

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Open  9:30 AM - 8:00 PM now
1581 Hillside Ave, Victoria, BC V8T 2C1, Canada Get Directions
4.0
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ABOUT   Services Excellence Summary

At Famous Nails, our vision is to cultivate an environment where you feel pampered and supported by our palace-like amenities and professional staff. From basic to the most intricate designs. We also specialize in more advanced services, such as Shellac Gel nails, which provide a two-week pedicure with a manicure. Our priority is to deliver exceptional customer service and creative nail designs for our clients. We continually strive to meet the latest trends and provide the most cutting-edge products to help you lead today's modern lifestyle. We take pride in making your safety and health our number one priority. Our mission is to provide the highest level of care and the cleanest and most sanitary environment possible. Each manicure or pedicure tool is cleaned, sterilized, and then sanitized before the next use. They are then securely packed after each client for the next service. Clients should clean and disinfect their foot spas at least once every night. Some tools and foot spas may require special cleaning to mitigate the risk of infection, and we seek to create an environment where you feel completely safe and comfortable.

 

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recommend (2)
definitely be ba ... (1)
excellent job (1)
wonderful servic ... (1)
friendly and pro ... (1)
great job (1)
Cons
disappointed (1)

Famous Nails Reviews: 6. Average Rating: 4.0

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I went there to get eyelash extensions, but was extremely disappointed with the cleanliness and lack of communication and miscommunication. When I was told my procedure was completed, I already noticed that there were spaces that required more lashes. Through difficulty with communication, I was told to come back next week (not 2 weeks) and she would fix it. Since then, a third of the lashes had fallen off. I phoned them today (1 week later) and was informed by the male attendant that I would be charged the full refill fee, even though it has only been 1 week, I reminded him twice that the employee said she would fill in the spaces this week as she too noticed them last week when the procedure was completed. He then stated that I could wait the standard 2 weeks and then pay the same refill price. Extremely disappointed with the lack of basic customer satisfaction service. As much as I like to support local community businesses, I will not be going back nor do I recommend this business. Of note, the other review is correct that the prices are different from the posting and when questioned, again, communication is not clear or transparent. Very disappointed in this business and lack of customer communication for basic satisfaction.
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