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Ferny's Auto Body Shop

Name: Ferny's Auto Body Shop
Address: Victoria, CA
Telephone: +12503824324
Rating: 4.268

97 reviews

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+12503824324

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728 Pembroke St, Victoria, BC V8T 1H8, Canada Get Directions

auto body shops Top Car Body Shops in Canada Top Car Body Shops in British Columbia

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ABOUT Services Excellence Summary

Since 1962, Ferny's Auto Body Shop has been fixing cars in Victoria. We provide a complete line of collision repair services, using state-of-the-art technology in our shop to get the job done. Our shop is equipped with modern technology that allows us to provide the best collision repair services. The ICBC as well as Private Insurance are accepted here. We offer paint refinishing services with the most advanced and up-to-date performance color-matching technology. This technology gives us confidence and leading-edge results to match seamless colors for any vehicle make & model, including custom or specialty applications. Insurance customers are also eligible for courtesy vehicles. We take great pride in our work, and our customer satisfaction is just as important to us. Ferny's Collision Repair Shop constantly works for its clients in order to keep them at ease and win their trust. Be guaranteed that you will receive the highest quality service at the lowest possible price in town. Alternate transportation: Customers with insurance claims repairs can use our alternate transportation. Our Courtesy Cars are available (subject to availability) for customers with insurance claims repairs. Use them for your green conscience as we repair your car. Ask about reservations when you call us.

SUMMARY Reviews Summary

Ferny's Auto garners rave reviews from customers, especially for their professionalism, and this customer focus really shows. A common theme in reviews is how much customers appreciate feeling like they are family. Most clients love how friendly and personable the staff is. Many customers appreciate the thoroughness and care given to each vehicle, noting that staff is very good at listening to customer concerns and helping them with everything they need. The customer feedback is so positive and shows outstanding service. Other customers have had to deal with unexpected repairs and noted that repairs may not be cheap, but the quality is worth the price. That is the most quoted issue that customers have with Ferny's Auto. Another frustrated concert is waiting for ICBC claims, and especially when the customer isn't to blame, customers think it takes too long. One unique positive review stands out where a customer took their RV to Ferny's Auto and loved the pick-up and delivery service. The customer didn't think they would get their RV back for another month but had to pick it up after two weeks. I am impressed by how they worked on an RV and got it back way before the customer was expecting it.

John Doe left a 5 star review

★★★★★

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Reputation Change over time

Pros & Cons

PROS

recommend (22)

highly recommend ... (14)

great job (6)

excellent servic ... (6)

great service (6)

fair price (5)

on time (4)

accommodating (4)

great people (3)

great work (3)

Cons

unprofessional (2)

waste of time (1)

unfriendly (1)

stay away (1)

expensive (1)

very disappointe ... (1)

disappointed (1)

horrible (1)

rude (1)

never called me (1)