L.L.Bean

At L.L.Bean, we say, "Welcome to the outside." We know families all around the world are coming together, and we invent products designed to make that generation and every generation that follows feel like feeling outside with others. L.L.Bean has been a trusted source for classic style and durable equipment for more than 100 years. The business expanded online with its first website in 1995 and today operates llbean.com in addition to dozens of retail stores. L.L.Bean provides exceptional service and a 100% satisfaction guarantee on every product we sell. We are a privately held entity with worldwide sales of $1.6 billion and our headquarters is located in Freeport Maine. Just a stone's throw from our first store that still stands there. L.L.Bean owns and operates llbean.com, our successful e-commerce site. Customers can explore our products, reserve a class at Outdoor Discovery Schools(r), find a park nearby, and more on our website. We built it to create the best overall shopping experience possible. It's just another way we are committed to reinventing the human interaction with technology and how we make our products. We mailed over 50 catalogs last year to our customers in every state and in over 170 countries.

LL Bean reviews are mixed. A significant number of reviews praise the store for their high quality merchandise and excellent customer service. Customers say they buy clothes and AV equipment that lasts for years, and some say that staff go the extra mile to help customers. One review said an employee recommended buying a product online at home and another review said a staff member did an excellent job of solving a problem. However, some reviews say that prices are high, and another said they wish that clothes were less expensive. Determining if LL Bean provides excellent customer service is not easy.