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Review Keywords Analysis

  1. CA
  2. BC
  3. Victoria
Lordco Auto Parts

Lordco Auto Parts

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Open  8:00 AM-6:00 PM now
483 Burnside Rd E, Victoria, BC V8T 2X4, Canada Get Directions
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ABOUT   Services Excellence Summary

The Lordco Auto Parts founders, Roy Lord and Ed Coates, decided to operate their first auto parts store in British Columbia, Canada, in 1974, specifically in Maple Ridge. Their outstanding service quickly earned them the trust and respect of the local residents. The provincial auto industry and their varied locations made them a widely-known auto parts store in BC and other regions in the country. In 1980, Roy sold his shop to Ed, who grew the company to 80 stores. And in 2014, he passed away. Ed Coates Memorial Foundation Founders, Marlyn, Samantha, Ian, Sarah, and Candace launched the organization to continue the founder's legacy. The family still runs the company and leads the Executive Leadership Team at Lordco Auto Parts in line with Mr Coates's values and ideals. Our early days were spent in a 900-square-foot facility. We have become the biggest Canadian privately-held automotive parts supplier and the leading aftermarket accessories and parts distributor in Western Canada. We currently have 80 stores, including nine truck centers, seven major distribution centers, 2,000 employees, 500 vehicle delivery fleet, and over 360,000 parts numbers. Our stores are located in Western Canada, where we work closely with our community to ensure development and sustainability.

 

SUMMARY   Reviews Summary

Victoria Lordco Auto Parts has a high degree of customer satisfaction based on the multitude of online reviews which praise its wonderful and informed employees. The flexibility of the store's hours ensure that it remains a valuable resource for last minute hardware runs as well as more standard requirements. Particularly commendable is its commitment to maintain a robust stock that includes hard-to-find goods. Matters were further enhanced by very helpful staff members, with specific employees receiving praise for their efforts. Alexa has been named for going above and beyond to deliver excellent customer service. Furthermore, an online reviewer observed the young parts specialist demonstrating an in-depth knowledge which impressed the customer. Knoxville, the very knowledgeable parts specialist, has been recommended by another customer, who noted, "She could be the manager". Lordco Auto Parts has a top rank for offering reasonably priced automotive supplies and a staff that delivers excellent service every time. The customers are also extremely satisfied with the offerings and staff knowledge.

 

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Pros & Cons

PROS
very helpful (7)
helped me (5)
helpful staff (3)
super helpful (2)
great service (2)
great people (2)
good service (2)
knows his stuff (1)
great staff (1)
very happy (1)
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Cons
expensive (3)
upset (3)
not helpful (2)
not impressed (2)
rude (2)
rude (2)
disrespectful (2)
horrible (2)
useless (2)
rude (1)
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Lordco Auto Parts Reviews: 103. Average Rating: 3.9

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