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Ouch My Back Moving

Name: Ouch My Back Moving
Address: Victoria, CA
Telephone: +12368691993
Rating: 4.8416

101 reviews

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+12368691993

Open 8:00 AM - 6:00 PM now

834 Johnson St, Victoria, BC V8W 1N3, Canada Get Directions

general contractor Best General Contractors in Canada Best General Contractors in British Columbia moving company Best Moving Companies in Canada Best Moving Companies in British Columbia

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ABOUT Services Excellence Summary

We all know that moving is a pain, but with Ouch My Back Moving, it doesn't have to be hellish. Focusing on making moving less arduous, we employ bright and empathic movers who are emotionally ready to handle the mental challenges of relocating. We are also always innovating and perfecting our strategies to make sure our customers have an enjoyable moving experience.

SUMMARY Reviews Summary

Ouch My Back's moving service resonates with the majority of reviewers. Many customers commended the friendly and professional behavior of the moving crew, especially Niall, Alan, James, and Alex. Also, the company is said to be able to handle last minute changes, and customers appreciate their honesty, integrity, transparency. This implies that reviewers have experienced the movers' professionalism, charm, and timeliness, particularly in a tight situation. Many noted that the movers went the extra mile and had excellent problem solutions, especially when everything seems bleak, showing their adaptability and ingenuity. Some reviewers specified the efficient moving service for various apartment sizes and noted the quick progress, indicating the movers' ability to work fast and plan. They also treat customers' homes and possessions gently, with none of the customers reporting any damage. The movers were praised for their communication and punctuality, making customers feel confident about the move, ensuring they fully understand the process. Moving companies, like many operations, are prone to being overwhelmed, hence the praise for Ouch My Back's firm yet friendly efficiency. Several customers have also commended the company's customer service away from home, notably for solving a separate problem involving a windstorm that caused damage. Accordingly, the moving company has very positive feedback from their customers.

Jenny left a 1 star review

★☆☆☆☆

On TrustAnalytica

May 17

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Reputation Change over time

Pros & Cons

PROS

recommend (34)

highly recommend ... (10)

on time (10)

accommodating (5)

great service (4)

very friendly (4)

great experience ... (4)

use them again (4)

super helpful (3)

stress free (3)

Cons

damages (1)

terrible (1)

terrible experie ... (1)

too small (1)

Ouch My Back Moving Reviews: 101. Average Rating: 4.8

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Reviews (1) Google Reviews (100)

Jenny

on Trustanalytica

Fix negative reputation Fix negative reputation

After several phone conversations and several discussions about my belongings, being concerned about my antiques and heavy items, they insisted that they knew how to move a one-bedroom, even though I recommended that they come and look at my belongings. They insisted that this was not an unusual move, so therefore a visit from them was not necessary. Several weeks before the actual move date, I had mentioned to them I had many many boxes packed and was concerned about the size of the truck. Once again, they reassured me that it would be fine as they had much experience. Moving day had arrived. Many neighbours noticed that boxes were being dropped. Furniture blankets were not being used. And I felt the truck was too small. Yes, the truck was indeed too small. Furniture and boxes looked like a sardine can. Some furniture had to be left behind, as well as several boxes. My outdoor planters were cracked, and this was before I reached my destination. The day of arrival of my furniture, more surprises were bound to happen. Some antiques were broken and scratched, and they showed no respect for wooden antiques. It took longer than I was quoted, and they demanded $1,600 over my quote, saying that it took longer than it should have done. These are just a few comments of my experience which I hope prevents someone else from using this company, as no reimbursement or consideration to my feelings and sadness except a $50 deduction that they felt was more than acceptable. I did complain several weeks over the phone, but to no avail. This is the worse moving company I have ever experienced. Be aware of what is said, what is quoted and what is actually being done.