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Volkswagen Victoria

Name: Volkswagen Victoria
Address: Victoria, CA
Telephone: +12504752415
Rating: 4.572

500 reviews

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+12504752415

Open 8:00 AM-6:00 PM now

3329 Douglas St, Victoria, BC V8Z 3L2, Canada Get Directions

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ABOUT Services Excellence Summary

At Volkswagen Victoria, we are your one-stop shop for parts, sales, and accessories. With both new and used cars available, we will help you make the right choice for your needs. Our Volkswagen lineup is constantly expanding, featuring the popular Golf and Atlas models, custom-made for your adventurous side. We want to guarantee that you make the best choice when buying a vehicle. Our professional parts and service team support each car to ensure our commitment to quality. We want to make sure you are satisfied with your investment. By choosing a Volkswagen, you are not only getting a good price, but also a long-lasting relationship with us. This is a story of which you can be proud. Get what you want now; finance your purchase from us. We'll help you understand the options, and it only takes four steps. If you'd rather chat with one of our Financial Services Managers, we can help you do that too.

SUMMARY Reviews Summary

The reviews highlight an overwhelmingly positive experience customers have had with Volkswagen Victoria. Michael Pritchard, Kyle, and Davaughn are often mentioned by name in multiple reviews. Customers commend the team for their professionalism, approachability, and expertise. It sets them apart from their competitors. There’s no shadiness in them. They also mentioned the quality of the service provided, with customers saying that they feel valued.“Volkswagen Victoria is an easy recommendation” is a sentiment frequently shared, as well. There is a prevalent sense of safety and comfort shared by those who might have come from a history of bad experiences. The client’s thoughts and concerns were taken into account. Despite no hidden charges. "Transparent pricing. The testimonials of new car buyers come from a diverse group of people. They each trust the dealership and say that they didn't feel pressured to purchase when they visited. They don’t want to leave . People are really leaving. The used car buyers also made happy customers who said staff took the time to answer questions and help. Many new buyers have expressed how kind and polite the staff was in their reviews. During the buying process, resources were not overused. Each review from a first-time car buyer shows that staff were very helpful and knowledgeable. Staff also took the time to go over each car’s features. This shows that the salespeople highly involve the customers to make sure they get what they need. A used buyer says a staff member was particularly helpful when talking about the features of the Jetta, which they plan to use frequently. Other summaries, like the ones above, show that the customers were treated with care and respect. If a customer wanted a certain feature, like safety or gas mileage. Then this would be searched before the sale. Another customer thanked the dealership because they could get a warranty on used vehicles. They also note that there was no pressure to buy because of this convenience. Another review told of a used car buyer who was pleased to read all the car’s repair records. They felt that this gave them the number of days the car would last, which made them less worried. Buying a car here is easy. And customers are not being played. And they are honest and will help customers get into the best car for their family. And in the best condition possible. Staff would not pressure customers too much. And people can trust these companies not to be too high. Service has been a hurdle for some customers, but car shoppers are a series of small gestures. Some reviews shown that customers cars were detailed. And their tanks were refilled with gas before receiving them. A customer also discovered that staff had fixed a crack in their windshield before the sale. Many reviews said that customers but car service was cheap. The same customer wrote that they noticed a new noise but would go back because it was cheap. And the same Jetta customer felt like they would get good deals even if the warranty ran out. And the repair records made them feel comfortable coming back because they would know it would be fixed properly. A second service customer said that the cost of their service was cheaper than they expected, so they left satisfied and would come back. Many customers feel that staff seem like they would try to help. Even people they want to be more aware of how their car is doing. One review said that a customer had never owned a car before and needed service for something undead related. The customer service desk people were very helpful scanners and gave them resources for car ownership that they didn’t have. Customers also said that staff tried to ensure that their car was fixed and did a good job and would even return rentals of used cars when they were done a couple of hours later. However, many other reviewers mentioned complaints that there were few appointments available. Some customers could take their car in that day. But others have to come back in the year. This shows that the showroom is a good place for new car buyers, but it could be a few minutes late when dropping a car off for repair. Most reviews showed that customers felt that the dealership provided good service. But a few did not. Also, cars for dealers that are one-third, but one review said that they had dealt with pressure for service. Other customers have complained about more serious grievances, but these are few.

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Reputation Change over time

Pros & Cons

PROS

recommend (85)

highly recommend ... (49)

great experience ... (30)

very knowledgeab ... (18)

helped me (18)

great service (16)

very helpful (12)

very happy (12)

accommodating (12)

extremely helpfu ... (11)

Cons

disappointed (3)

worst experience ... (2)

rude (2)

poor service (2)

bad customer ser ... (2)

not recommend (2)

worst experience ... (2)

horrible (2)

unprofessional (2)

useless (1)