Craftsman Glazing

Craftsman Glazing Customer Feedback: Craftsman Glazing customer feedback shows that they have a lot of challenges with communicating with their customers after sales. One customer said that he cannot get anyone from the company to call back or return a text message, and they felt ghosted like they were on a dating app. They spent a lot of money buying glass and rails for their outside deck and stairs and also had a custom design for sliding office doors in the interior. Unfortunately, after three years, the sliders have stopped working. The company had come to adjust them last year, but the problem reoccurred, and now they can't fully open or completely close as one rail is unhooked. They are worried that as the doors are heavy, they might fall and damage their custom-made office, which could result in serious damage. They feel that the company is not committed to customer service, as they were more concerned with selling and quoting rather than ensuring their products worked well.