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Review Keywords Analysis

  1. CA
  2. MB
  3. Winnipeg
College Electric Heating & Cooling
College Electric Heating & Cooling
College Electric Heating & Cooling

College Electric Heating & Cooling

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Open  00:00-23:59 now
668 Golspie St, Winnipeg, MB R2K 2V1, Canada Get Directions
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ABOUT   Services Excellence Summary

Your Local Electrical, Hot Water Tank, and HVAC Solution Provider Since 1924. At College Electric Ltd., we proudly serve the local community. We have been in business since 1924, which means we have the skills and experience to satisfactorily meet all your hot water tank, electrical, and HVAC system needs. Our friendly, dedicated team is well-qualified and eager to answer your questions. We can help make your home more energy-efficient and comfortable. Our customers matter to us, and we always strive to provide the best service possible. College Electric Ltd. is an accredited member of Better Business Bureau, maintaining its A+ rating. The company is also a proud member of Canadian Federation of Independent Business (CFIB) for over 25 years. Favorite Financial Services

 

SUMMARY   Reviews Summary

College Electric appears to provide a service that is both fast and professional according to the customers who evaluated the company. In the numerous positive reviews, an emphasis was placed on how quickly the company responded to emergencies, sending a technician in less than three hours in one instance. There were also numerous commendations for how quickly the clients' issues were resolved a technician with knowledge was dispatched to the client's doorstep in a matter of hours, with one client praising the company for assuredly sending a technician who knew their way around after they said their electric furnace had malfunctioned. The professionalism shown by some technicians also resulted in the community facing endless recommendations. The community positively commented on the professionalism of the technicians, who were detailed since they used the visits to educate clients on furnace care and newer models. A customer mentioned that the technician kept dust sheets to protect the furniture and covered shoes before entering the house, ensuring minimal damage during the visits. The honesty and charges a company places on a customer was another client concern, with the charges limited prior not to inconvenience the customer. The incredibly competitive charges give the company an edge over its closest rivals, as customers declaring their services as the most affordable in the area were quick to respond. To give them access to affordable repair services, some companies might charge more but with College Electric, they reduced the charges to fit the customer's needs. Some of the customers who responded went to the extent of searching elsewhere for service to compare charges and ended up saying that College Electric was the most affordable. The strong positive values and integrity that the company displayed also created a reputation that customers could rely on, with the community recommending a reliable firm. A customer was left out of the completion as they initially thought the furnace had been mended, but the furnace problems resurfaced. The company owner, who refunded the customer, was noticed as a fair establishment since they were willing to offer refunds if the customers were unsatisfied with the services provided. In-home review conducted in January, Kate said the customer service was satisfactory from the time clients made the initial calls and through the repairs, and the same trend was noted in the established community.

 

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Reputation Change over time
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Pros & Cons

PROS
recommend (9)
great service (4)
highly recommend ... (3)
great job (2)
very satisfied (2)
great experience ... (1)
great staff (1)
very quickly (1)
very impressed (1)
use them again (1)
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Cons
dirty (1)
not impressed (1)
0 stars (1)
very disappointe ... (1)
disappointed (1)
unprofessional (1)
not happy (1)

College Electric Heating & Cooling Reviews: 42. Average Rating: 4.1

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