At Creative Door Services Ltd, garage doors are not just what we provide, they are everything to us. We only offer top-tier items, and we definitely value your every need. And our Western Canadian customers understand that we won't be satisfied with anything less. These are only a few examples of our high-quality products and services. We supply access solutions, accessories, installation, repairs, and other services. We also have developed safety procedures that guarantee everything goes smoothly.
Reviews Summary
Clients had many positive things to say about the professional, prompt service. They are also impressed by Creative Specialist knowledge and clear communication. They know their products and can explain complicated things in understandable terms. Overall, the garage door installation and repair business received a huge recommendation. The quality of their service and products met and exceeded expectations. One client was pleased that the technician could complete the spring replacement job on the same trip. The client was satisfied with the final result, including contract completion. They recommend Creative Door to a friend and specifically suggest asking for a technician named Jamie. Another thing clients liked is Jamie's explicit, exceptional job in handling multiple clients. A big advantage was processing time. Several clients appreciated how fast, yet precise technicians replaced the necessary parts. Even though the schedules of several clients were interrupted, they reported that the technicians were able to fix the problem in time to avoid long waits or busy interruptions.
Since the installation of our garage door from this company in 2017, we have encountered persistent issues. When I contacted the manager for assistance, the interaction was frustrating; he was unresponsive and I had to prompt him to engage in the conversation. He failed to take responsibility for the poor performance of the service provided. I would not recommend this company for service at all and have called another company to fix their mistakes!
Would deduct a 1/2 star for arriving after the appointment window were there the option, but otherwise the service was excellent. They had installed the door 12 years ago so I was able to describe the problem over the phone to somebody who knew what needed to be done and quoted the repair cost beforehand. The repairman had the correct part in their truck, was able to free the door and install the part in short order, lubricate the hardware, then provide a brief tutorial about where I should have been lubricating the door the previous 12 years so that maybe we can avoid a future visit. The door works again and a lot more quietly, as well.