×

Review Keywords Analysis

  1. CA
  2. MB
  3. Winnipeg
Dufresne Furniture & Appliances Store
Dufresne Furniture & Appliances Store
Dufresne Furniture & Appliances Store
Dufresne Furniture & Appliances Store

Dufresne Furniture & Appliances Store

Visit Website
Open  9:00 AM - 9:00 PM now
880 Nairn Ave, Winnipeg, MB R2L 0X8, Canada Get Directions
social-share-icon Social:
4.8
reliable-icon Reliable
Claim the profile, write a
review or rate company
Unclaimed Profile Add to TOP 10 Write a Review
or rate us:
ABOUT   Services Excellence Summary

We love the buzz of creativity. We like knowing that we are creating an environment that we are proud of, one that suits our individual style, and gives us joy. A place that can become a home for the most important moments in life. It’s achieving that goal that’s hard. It’s not easy to furnish a house. There are so many choices, so many questions, and so little guidance that it can feel overwhelming to shop for furniture. There is an easier way. We want to ease into it. A well-paced journey allows you to find your style and express your creative side. We want to make it an exciting adventure. This inspires confidence and makes you feel confident. Although inspiration can come from anywhere, we do believe that the best source is someone friendly, helpful, trustworthy, and respectful. Collaboration is part of the effort, and we’re pleased to help you express yourself. Our collection of products is carefully selected to offer exceptional experiences. We make it easy for buyers to purchase style and quality. We make it accessible. We make it affordable. We always strive to meet or exceed your expectations and help you throughout your purchase process. This consistently superior customer experience turns you into dedicated customers

 

SUMMARY   Reviews Summary

Dufresne reviews mostly praise Dufresne. Purchasers are especially glad about the friendly, professional process from the greetings and deciding on what to buy and to when to leave the store, and the experience of shopping locally. Many next, positive reviews recommend the store to friends and family. The mix of products, particularly Canadian-made, multicultural stuff, is a plus. Customer service is another thing customers can't get enough. Many praise it, with a dozen reviews noting the friendly and professional sales interactions and nonaggressive way their salespeople treated them. Sticking out is customer service during the delivery process, with purchasers having the ease of monitoring the delivery trucks and crews that are quick and responsible. Predictably, the local pickup or delivery testimonies describe a warm service that guarantees a smooth return and the product's swift receipt. Pricing is quite influential in purchasing, with NHL customer reviews indicating they mostly avoided other options because of the competitive pricing. Several said that this was an excellent purchase and mentioned the considerable savings they'd made due to the store's pricing structure, which could be reduced if the customer chose a more expensive product. Dufresne needs to mention how the unfashionable has some pricing structures that relieve financial pressure on the consumers, as if they don't want them. Several public holders noticed and chose to make less than the centre store (Larkin, 2005; Ekelund, the next one). Mike and Hayley are people to commend for helping customers. One of the approaches could be to train the employees fully and not mind working for long hours or interacting with some employees' customers with no commissions. The employees thus earn commissions and Full Training. Discounted stuff is also attractive to customers. A few customers will keep mentioning sourcing cheaper stuff, though the quality still remains high and lasting. Agility could help in laying off some workers anytime they please.10 on a scale of one to ten is an average trust issue score in Dufresne, and this worries the company and made the company go for rebranding and more trust. Customers are not worried about paying in installments, with one of the customers asking me to advertise the adverts for installments due any efficient handlers. Howver there forecast is that the company will keep serving without faltering. With more than 10 years in business, Dufresne is always happy to receive customers and help them.

 

cancel
cancel
Jim left a 1 star review
★☆☆☆☆
On TrustAnalytica
Dec 20
Verified

Reviews Live Stream Widget

Live stream your reviews on website.

Collect your Trust Badge

Get recognition as a TOP Business!

Reputation Change over time
5
4
3
2
1
0

Pros & Cons

PROS
great service (9)
recommend (7)
great experience ... (7)
very helpful (4)
very knowledgeab ... (4)
friendly staff (4)
highly recommend ... (4)
excellent servic ... (3)
very happy (3)
excellent custom ... (2)
Load more
Cons
never responded (1)
disappointed (1)
unfortunate expe ... (1)

Dufresne Furniture & Appliances Store Reviews: 102. Average Rating: 4.8

filtered by
% summary
Excellent
0%
Good
0%
Average
0%
Poor
0%
Bad
100%

Sign in to leave a review

via your social media account

To Whom It May Concern We recently purchased furniture from your company, and had a really unfortunate experience. We were supposed to have our mattress and stand delivered. There was issues with the paperwork drawn up by Dufresne which ended up with not only preventing our mattress to be delivered, but the delivery people had an argument with my partner who had taken the day off work to be home for the delivery. When I called the store, they told me since our salesperson wasn’t in that day, there was really nothing they could do as he was the one to write up the paperwork incorrectly. When I asked to have the person converse with their manager about it, they said they’d call me back but after an hour of waiting I drove down to the store myself. It was then determined that the stand was never on the truck in the first place, and it was suggested I use my current box spring until the once I purchased arrived. My box spring and new mattress aren’t even the same size. When I brought the issues up by email with our salesman, he basically said there was nothing he could do and to contact customer care. When I inquired on the website chat, the person said they couldn’t help and asked me to call in and speak to somewhere. I asked if there was an email address as I prefer email communication and was told there was indeed an email address but it would never be checked or responded to. Then why have the email address in the first place? We were then spoke to customer care and were offered a $40 credit. We stated that would be insufficient at which time we were told they’d have to get approval from a manager and would call us back. More than 12 days later we called and the person on the phone expressed surprise as there was a note on file that an offer was left on our voicemail and we never responded. We never received such voicemail. We were offered $140, but had requested a new pillow. The person on the phone suggested we contact our local store to see if they’d be able to give us a pillow at that price. We reached out, and have yet again been ignored. We’re losing our patience at this point. We chose Dufresne for your reputation and unfortunately are sorrily disappointed. It’s as if as soon as you got our money, we no longer mattered. Please contact me as soon as possible to resolve this issue. Thank you, I went on your website and sent this exact complaint word for word to the complaint email. I even got a email from you acknowledging you received my complained, that was Nov 23rd at 16:04 I then posted this exact comment yesterday on a different Dufresne page.They deleted my comment and gave me no reply at all! So the employee who caused the issues ignored my email, the official website ignored a complaint email and now an official Facebook page has deleted and ignored a complaint I'm furious!
cancel
cancel
Jim left a 1 star review
★☆☆☆☆
On TrustAnalytica
1 year ago
Verified

Reviews Live Stream Widget

Live stream your reviews on website.

Collect your Trust Badge

Get recognition as a TOP Business!