Envirotech Windows And Doors Ltd.

Our experience unfortunately went from great to terrible. Ordering was the best part of our experience - I felt confident we had chosen a better company than the last one we went with (for our previous home.) Install seemed ok, but not great - but we soon noticed more and more issues. Debris between window panes (from the factory), poor caulking, scratches and gauges inside and out. We hired them to also remove a window and fill it in - this was so poorly done we had to rip it out and do it again (and the new exterior stucco is now cracked and brown from the moisture issues their workmanship caused.) On top of all of this, my contacts at Envirotech just stopped responding to my emails and voicemails completely. Like, literally weeks and weeks and weeks. When I finally caught them on the phone they apologized - but then they did it again. They said they'd have screens in 2 weeks... 2 months of chasing and I have *some*, but they look terrible. I've been waiting for a call or e-mail reply from them since July 7 regarding these miscoloured screens -- its now July 24. AND it's actually taken them a year and 5 failed attempts already to try to replace two screens that had originally arrived damaged. (The first set were scratched, then they came in with grey corners, then the next two sets were the wrong size, and now I have a set that fits but has the grey corners again... *Insert frustrated tears*. The installers came back to try to "fix" some of the damages to the jambs, and made them worse. They literally just cut out a gauge, so now there's just a slice of the window missing. The jambs were so scratched up that they had to strip away the glossy layer to hide them all. Honestly, it's been a nightmare. Again, a bad experience made much worse by such disappointing and disrespectful customer service. Fyi Eduardo and Mark "ghosted" us in fall 2022, but we tried to forgive and forget -- who knows what else is all happening in their lives in and outside of work. But to do it again feels cruel and intentional. They must be screening my calls - see the pics of my call log showing how many times I've tried and only received their voicemail. I put in a call to NorthStar a week ago - still no callback. We'll see if they're a better company to deal with... So far it's not looking hopeful.