RightRide Winnipeg

I purchase my second vehicle through Right Ride on March 31st, 2023. I decided to go with Right Ride a second time around, as my first experience back in 2021, was seamless and the customer service was top notch. At that time I dealt with Anne who was absolutely amazing and made me feel comfortable with the decision I was making. This time around I dealt with Phuse. He was great in the beginning and very accommodating to my needs. I made it clear that the vehicle I was looking for needed to be larger with more seating, tow capability (would be nice) AND it must have leather seats as I have dogs and I won’t take anything without leather. Phuse found me the “almost perfect” vehicle which was a Pathfinder. He knew it didn’t quite check all my boxes so he offered to put on a tow hitch and “switch” the seating to leather. I was told it was an easy fix. On March 31, my Pathfinder was delivered to me. The driver was not professional like my experience with my first delivery back in 2021, however I understand nowadays it’s difficult to find employee’s. When looking the vehicle over, I noticed immediately the interior was cloth. I reached out to Phuse and he told me “the leather is on back order”. I just assumed he would have told me that prior to delivery and it seemed odd that leather would be on back order? I know there’s many places that do custom after market leather seats so it just seemed odd. Things started to quickly unravel at this point. I went to go get insurance and Right Ride did not do the out of province inspection so I could not insure the vehicle. As this was not done on their behalf I now had to take two half days off of work to go and do this myself. One appointment was for the inspection and the second appointment was to replace the chipped windshield. (Each appointment was 4+ hours) I was not pleased that this was thrown at me as now this experience was becoming very inconvenient and costly to me as I was booking half days off of work. As I mentioned, I went back with Right Ride as it was an easy seamless experience. Second time around not so seamless. 6 weeks after receiving the vehicle I message Phuse about the leather seats….still on back order? On May 30 (2 months into having the vehicle) it completely breaks down. The vehicle would not start, one of the FOBS was also not working so I pulled it apart to replace the batteries…still nothing. We were trying to use the automatic start which is why I was trying both FOBS. At one point someone told me to make sure both FOBS are for my vehicle. I took them apart and tried them in the door lock. One was not the right Key FOB…so I had a spare key given to me that wasn’t even mine. I messaged Phuse as I was extremely upset that I was stranded an hour out from home with a vehicle I just purchased 8 weeks ago and I also found out I only have one working FOB for my vehicle. Phuse told me “well you’re passed your 30 days so there’s nothing I can do”. I could not believe that was how I was being treated after spending so much money literally 8 weeks previous. He then chuckled and said. “Well if the vehicle blew up I wouldn’t leave you high and dry, I’d figure something out”. So my inoperable vehicle wasn’t of any concern to him, nor the fact that he gave me two FOBS which one wasn’t the correct KEY FOB. He told me to call Nissan and see what if anything they could do. Really? 8 weeks prior he was very keen on helping me and now he’s just brushing me off. I ended up calling a tow company to come pick up my vehicle. While waiting I messaged Phuse requesting a phone number to a Regional Manager. At that point he immediately called me back and asked, why and what do I have to say to them. I flat out told him I’m not happy with how he dealt with the situation. He then told me the GM would call me….I never received a call. At this point I’m now out one full day in wages and approximately $600 for the tow, vehicle repair (brake switch) and the cost of a FOB & programming. On June 21, I emailed into a Right Ride Customer Service email I found online requesting that a VP or CEO contact me regarding a complaint. On June 22, I received a call from another manager at a location in Calgary (? I honestly can’t remember) I told him everything that happened and why I was unhappy. He asked what he could do to resolve it and I said, I’d like a refund of the repair, the tow and the FOB replacement plus my leather seating change out as promised by Phuse. He agreed that this was reasonable and said he’d get back to me within a day….it’s now going on 3 weeks. I never did take down his contact info and I’ve emailed in to Right Ride at least a week ago, no response. I honestly have to say, I use to always recommend Right Ride but after this horrible experience I’ll be telling everyone DON’T deal with them. I will ensure to continue sharing this experience with everyone online and through social media as when you make a huge investment to purchase a vehicle you expect the customer experience to be authentic and professional from start to finish….and when I say finish I mean ongoing until you’re ready to purchase or trade in your next vehicle. Literally once I signed my papers and they received payment the entire experience unraveled to a negative experience. As I sit here today and write this I have booked in for an appointment to have my brakes looked at as they are now squeaking which typically is the warning to have your brakes changed. I’m hoping it’s just dust on the brakes or? In all honesty though if it is the brakes, why am I already having to put money out for new brakes when I only purchased this vehicle approximately 3.5 months ago….I paid out 40K, there should have been no issues with this vehicle. I hope everyone has the chance to read this prior to dealing with Right Ride as people need to know.

Thank you Roman for help me to get my van , my family and myself we are so happy and the service was great , thank you .