CARQUEST Auto Parts

Largest Selection of OE and Better Quality CARQUEST maintains close relationships with major product suppliers and manufacturers, providing products that meet or exceed original equipment (OE) performance and specifications. To pick products that match consumer needs, CARQUEST offers a wide range of choices, including "good" and "better". By delivering options, customers are more likely to consider the idea of repairs and ensure it suits their requirements. Exceptional customer service and industry innovation and leadership are the other innovative aspects. Carquest Auto Parts, owned by Advance Auto Parts, Inc., is the largest North American automotive aftermarket parts distributor to both DIY and professional installers. As of January 2, 2021, Advance and its subsidiaries operated 4,843 stores in the United States and Canada, as well as 168 Worldpac branches in Puerto Rico and the U.S. Virgin Islands. There are 1,258 independent Carquest-brand stores in these countries, as well as Mexico, the Bahamas, Turks and Caicos, the British Virgin Islands, and the U.S. Virgin Islands.

Most reviews comment on positive aspects of customers' experiences at this auto parts store. Staff knowledge is commonly cited: one reviewer praised employee John for successfully directing them to another outlet when they had no needed part in stock; multiple customers appreciated the competence and courtesy of the staff. Several customers also reported that their returns, including Powerbuilt brand tools like vice grips and screwdrivers, were successful at the store, with the high quality of their goods and customer service being evident. Most reviews involved no complaints, with multiple clients recommending the store and saying that their service was "excellent" or "great customer service." Another reviewer specifically pointed out a staff member that they thought was outstanding: Samantha. They mentioned Samantha was very knowledgeable, helpful, and kind, best summarized by the other comment that Samantha is the store's "best employee". Customers also highlighted the wide range of parts available, the good deals available to them, and the ease of the transaction. Overall, the store received a significant number of positive ratings, with customers praising the service, product quality, and workplace culture.