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Review Keywords Analysis

  1. CA
  2. NS
  3. Halifax
Mattress Mart
Mattress Mart
Mattress Mart
Mattress Mart

Mattress Mart

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202 Brownlow Ave, Dartmouth, NS B3B 1T5, Canada Get Directions
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4.3
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ABOUT   Services Excellence Summary

Since 1975, Mattress Mart has been independently owned and operated. Our head office is in Ottawa, Ontario, Canada, with seven locations in Ontario and Western Quebec; the Maritimes have two Mattress Mart locations. Mattress Mart is where the best mattress deals are found. Our management and employees are committed to 100%. Our goal is to have the largest mattress sales in Canada. Our three buyers have a combined 90 years of experience in the industry, and that experience will help you save money. Our team is expert in fitting the mattress you want and delivering it to your home. They also offer mattress removal. Mattress Mart ships mattresses anywhere in MattCanada that they can be recycled. The Platinum Delivery Service we offer specialized and comprises expert and experienced staff. Our Ottawa headquarters will make sure your service is perfect. Our community involvement supports Camp Smitty and Boys and Girls Club. We also support many charities. Always get the best price, for we offer a 90-day low price guarantee.

 

SUMMARY   Reviews Summary

The reviews are uniformly positive, citing staff's professionalism and helpfulness, good prices, attention to detail and surprising extras like quick delivery and a relaxed trial period. Almost every review mentioned delivery of personalized, first-rate customer service, with workers who invariably made each customer feel comfortable and treated them as individuals. This excellent customer service also extended to the company's policies, such as its 120-day Comfort Guarantee. The majority of reviews noted that customers can avoid aggressive sales tactics because they are unlucky. Favourable product evaluations were predominant; many pointed out that store do have a broad range of high-quality items. Customers have enjoyed the positive shopping experience, variety of products offered and rapid and satisfactory delivery. Customers also appeared satisfied with the product offerings at the stores, and some noted that staff had helped them navigate this wide range and find the best solution.

 

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Pros & Cons

PROS
very friendly (4)
great customer s ... (3)
very knowledgeab ... (3)
knowledgeable st ... (3)
recommend (3)
great service (2)
friendly and hel ... (2)
very helpful (2)
helpful staff (2)
helpful and know ... (1)
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Cons
poor customer se ... (1)
unhappy (1)
very disappointi ... (1)
disappointing (1)

Mattress Mart Reviews: 44. Average Rating: 4.3

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